REVELxp - Operations Assistant, Virginia Tech

Description

REVELxp is the national market leading company in game day experiences and hospitality.

Our team, with beginnings in ISP Sports and 35+ years of leadership in the sports & entertainment industry at the helm, has worked hard to build the fastest growing company in the game day experience space in America. We are growing at a rapid pace and are looking for goal-oriented, high-energy individuals to join our team!

REVELxp is on a mission to revolutionize the sports and entertainment industry. Our team works with more than 100 major teams and sporting events, hosting millions of fans, and participating in thousands of events annually.

We created REVELxp to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. This is why jobs here at REVELxp offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELxp team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation.

Job Summary:  

Responsibilities will include assisting us with the growth of the overall company in addition to the primary duties of assisting in the day to day office duties. These duties include but are not limited to: recruiting, hiring, training, and managing the part-time employees; the successful management of those employees at all events including football and basketball as well as other campus events, special events, concerts and NASCAR Racing; assist with payroll timecard entries of employees and the billing of the clients; and finally promoting the positive work atmosphere and customer service experience we believe in. 

Supervisory Responsibilities: 

• Schedule part-time staff.
• Supervise customer service representatives and security personnel in event operations. 
• Attend meetings with the Clients. 

Duties/Responsibilities: 

• Assist the Account Manager in efforts to reach profit, performance, and customer service goals. 
• Review and manage staffing procedures, ensuring that staff assignments and responsibilities are met, and hours have been entered correctly. 
• Act as a Supervisor at events.
• Communicate with corporate staff as needed.
• Work to meet deadlines for time sensitive items including invoicing, payroll, and call sheets.
• Attend and participate in weekly company staff meetings conducted over video call.
• Perform other related duties as assigned. 

Requirements

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Friendly and able to smile.
• Must have upbeat and positive energy to pump up the part time staff before events.
• Ability to communicate key information with multiple groups of people.
• Excellent personal and professional leadership skills.
• Need to remain professional and composed under pressure.
• Proficient with Microsoft Office Suite or similar software programs.

Education and Experience:

• Bachelor’s degree or equivalent experience in related field.
• At least one year of sports or event management experience 

Physical Requirements:  

• Prolonged periods sitting at a desk and working on a computer.
• Prolonged periods standing and walking on event days.
• Must be able to lift up to 40 pounds at times.