Director, Data Center Infrastructure Management Services

Learn what makes QTS a unique place to grow your career!

Who We Are: 

It's exciting, to find yourself standing in a pivotal moment in time. It’s even more exciting to be out front leading it. At QTS, our world-class data centers are among the most highly trusted in the industry, positioning us at the forefront of today’s dynamic digital evolution.  

As AI drives the demand for increased speed, capacity and capability, QTS has emerged as the global digital infrastructure leader, committed to connecting the world’s economy for good. Driven by purpose and fueled by a spirit of innovation, QTS designs, builds and operates sophisticated data centers. 

QTS is Powered by People. People who play a vital role in our company’s culture, innovation and growth. People who are committed to contributing to the communities where we operate and work. People who are knowledgeable, resourceful and mission driven. Together, we do great things. 

Who You Are:

The Director, DCIM Services leads a team of engineers responsible for the management and administration of the Electric Power Monitoring Systems (EPMS) and Building Management Systems (BMS). This role requires a strategic thinker with keen planning skills and the ability to lead through influence.  The ideal candidate will have a background in electrical and mechanical systems, industrial process control systems, and possess knowledge of large-scale data centers (or similar environments) with a strong process-driven orientation.

RESPONSIBILITIES, other duties may be assigned

• Lead a globally geographically diverse team of engineers to support safety, continuity of power/cooling, and efficiency through effective controls, monitoring and alarming. Promote a high level of teamwork, manage a motivated management team in providing a quality work environment and develop effective career path plans for employees in order to increase key skills needed.
• Responsible for understanding and anticipating end-customer operational needs and ensuring that QTS’ offerings plug seamlessly into many varied customer settings.
• Monitors and reviews the deployment of services, minimizing unplanned downtime, anticipating and solving problems in a timely manner, and identifying opportunities for improvement
• Leads DCIM engineering operations teams and initiatives in a high-volume, multi-tenant and robust high availability environment. 
• Expert in crisis management who can quickly translate learnings into operational improvements through driving root cause analysis and detailed remedy plans.
• Analyzes data, prepares reports, and makes recommendations for improved operational excellence and efficiency.
• Works closely with Facilities Site teams to ensure alarming and paging systems provide effective and timely communication, enabling action.
• Champion the effort of change by training and supporting regional DCIM Engineers on BMS/EPMS applications
• Develop BMS/EPMS standards for system topology, graphics and functionality between multiple vendors and multiple sites
• Coach reporting managers on best practices, provide guidance, and hold accountable to quality performance and management.

BASIC QUALIFICATIONS

• Bachelor’s degree in Engineering or equivalent professional experience
• Five or more years of progressive operational experience in DCIM management, or related field
• Three or more years of experience leading cross functional teams in mission critical environments

KNOWLEDGE, SKILLS, AND ABILITIES

• Relationships– Build valuable relationships with people, facts, and context.   Deeply aligned relationships are the key to unlocking the power of people to overcome the challenges they face and achieve more than they could in isolation.
• Creativity– Apply integrated thinking.  Creativity is necessary to produce unprecedented value.  By combining awareness of new facts and deeper understanding of people’s purposes and concerns we are able to generate a surplus of ideas. And create the possibility of changing the world.
• Collaboration– Develop aggressive AND re