Commercial Trainer & Instructional Design Director

About Employer Direct Healthcare

Employer Direct healthcare (EDH) is on a mission to transform access to excellent care for the moments that matter most. As the leading provider of surgical benefits for self-insured employers, we bring guided access to high-quality, affordable care for employers, their employees and the family members. We understand and have experienced the challenges of navigating specialized healthcare and we are dedicated to making a change.

EDH is the market leader for Independent Centers of Excellence (CoE). We have challenged the status quo in healthcare by bringing top quality surgeons within reach of all. Our surgeon-first model is the largest and most accessible network (3-4x larger than our peers), which has delivered an ROI 3x our peers. We serve hundreds of self-funded plan sponsors across 1000+ employers, representing over 4 million people across the U.S. We've saved our clients over $700 million since we were founded! 

Ultimately, the US healthcare system at-large is flawed. Costs continue to rise while life expectancy stagnates. We are moving the needed on this problem by improving surgery outcomes - making people healthier - and lowering healthcare costs at the same time. 

 

About You:

• You have a drive and AMBITION to tackle big problems. Big problems require big ideas and a team that supports new ideas.
• You CARE deeply for your customers. Your customers aren’t just the individuals using your product. They are the driving factor in your motivation to make a change.
• You thrive in a TEAM ENVIRONMENT. Collaboration is key in innovation and creating change.
• A DIVERSE environment is incredibly important to you. You understand and desire to be a part of a diverse team with different experiences and perspectives & you cherish the differences in each individual that you interact with.
• You are DETAIL ORIENTED, but more so, focus on the execution of your content while balancing a fast-paced environment.
• You understand that PROGRESS is critical to making change. You take the time to celebrate the small and big wins. Understanding that each improvement to a process helps move towards a greater change.
• INTEGRITY guides you in life. Focusing on the truth versus just giving people the answers they want to hear.

 

If this sounds like you, we would love to connect to speak further about career opportunities at Employer Direct Healthcare.

Please apply to our role & someone from our HR Team will reach out to help you navigate our interview process.

 

Commercial Trainer & Instructional Design Director

This role will report to the Vice President of Commercial Enablement & Operations and will develop, implement and oversee comprehensive training programs  that enable the Commercial team to achieve organization objectives.   

The business units in the Commercial function include Sales, Account Management, Marketing, Consultant Relations, Partnerships and Clinical Network Teams.  

The Commercial Trainer & Instructional Design Director is responsible for designing training programs focused on product knowledge, industry trends and competitive insights to empower the Commercial teams. developing best practice processes and executing a multi-pronged enablement program that ensures our teams are equipped and prepared with the knowledge, skills and tools to be successful.

Location: Remote | USA | Travel Required

Responsibilities:

• Designing training programs focused on product knowledge, industry trends, competitive insights and other relevant topics to empower the Commercial Teams. 
• Developing and administering best practice curriculums to assess knowledge across the Commercial Team including applied learning activities, knowledge checks, certification programs and more. Monitor, analyze and report out on key metrics to assess training effectiveness and identify opportunities for further enablement.
• Conduct skill gap analysis and needs assessment to guide the development and implementation of new training programs.  
• Conduct individual and group coaching sessions with market-facing team members to assess performance, identify areas for improvement and develop tailored action plans. 
• Partner closely with Product Marketing to say up to date on industry trends, competitive intel and product capabilities.
• Foster a culture of accountability, motivation and teamwork within the Commercial Team