Customer Service Representative

R10074950 Customer Service Representative (Open)

Location:

Germantown, WI (LLC Support) - Management

How will you CONTRIBUTE and GROW?

At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

Airgas is Hiring for an Customer Service Representative in Germantown, WI!

Who are we looking for?

Airgas is seeking individuals with excellent verbal and written communication skills, demonstrated attention to detail, creative problem solving skills, and a positive team player who wants to contribute to the success of their team. As a Customer Support Specialist you will be responsible for managing accounts while working directly with customers and sales representatives.

We are looking for you!
 

Recruiter:  Matt McCain / matt.mccain@airgas.com /  470-234-2065

As a Customer Support Specialist your responsibilities will include:

• Support for customer requests which will include processing orders, generating quotes, completing emails, product research and identification. 
• Identifying, analyzing, and creatively solving customer issues and concerns while creating opportunities to increase customer satisfaction. 
• Utilizing various applications for order processing such as integrated customer portals, EDI, and eCommerce.
• Managing, organizing and prioritizing workload to maximize completion of daily responsibilities. Proactively manage all open items to completion. 
• A high level of initiative, curiosity and potential to go beyond the described role as the team 
• responsibilities evolve. 
• Special duties as assigned. 

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Are you a MATCH?

Preferred Education and Experience:

• High School Diploma required.  Associate’s or Bachelor’s Degree preferred.

• 2 years of customer service/sales experience

• Or Minimum 2 years of relevant work experience

Who is Airgas?

Airgas Inc., an Air Liquide company, is one of the country’s largest supplier of industrial, medical and specialty gases. As the leading U.S. distributor, Airgas has a focus on quality products—but we recognize that it's the quality of our people that makes our success possible. With more than 17,000 employees working in approximately 1,100 locations—branches, retail stores, gas fill plants, specialty labs, gas production facilities and distribution centers—chances are, there is a career at Airgas custom fit for you.

What’s in it for me?

Airgas believes in an inclusive, diverse team culture where associates are encouraged to work both collaboratively and independently with opportunities for mentoring and growth. Airgas offers HMO health plans, 401K, and 3 weeks PTO as a new employee! Our employees can also take advantage of Life Insurance, AD&D, Short and Long Term Disability Insurance, Tuition Reimbursement, Pre-tax accounts for health and child-care and much more! If you are looking for a full-time permanent position with hybrid WFH (after training period), affordable healthcare, and career growth, we want to talk to you!

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Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees. 

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children. 

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees’ dependents, and an Airgas Scholarship Program.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces  the diversity of our employees, our customers, patients, community stakeholders an