Sr. Product Operations Manager I

Job Posting Title:

Sr. Product Operations Manager I

Req ID:

10095015

Job Description:

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.

• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.

• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

The Product Management team guides the strategy and vision for Disney’s incredible global digital products portfolio - from Disney+, Hulu, ESPN+ and the ESPN App to Marvel Unlimited, National Geographic, ABC and ABC News, and film websites and games. This team impacts the way millions of people around the world experience and engage with Disney’s iconic stories and unmatched content in more personalized and immersive ways, leveraging cutting-edge technologies ranging from Machine Learning to Extended Reality.

Job Summary

The Product Strategy & Operations team partners closely with a variety of stakeholders and is responsible for helping maintain operational excellence both within the Product team, as well as between the Product team and key stakeholders across Business, Program, and Engineering (and beyond). Your responsibilities will range from managing product management deliverable and communications processes, to helping us raise the bar on organizational health. Throughout, you will be exposed to a broad range of thought leaders and subject matter experts, offering an outstanding chance to learn from some of the best in the business. The role has a high degree of visibility and requires a confident individual with strong analytical, interpersonal, communication, and organizational skills. This role is responsible for establishing and maintaining systems and processes to increase the efficiency and effectiveness of the Product Team, with a bias toward cross-team and executive communications, team health, and operational governance.

Responsibilities

• Foster continuous improvement within the product team by designing and implementing systems & processes, measuring objectives, and driving team cohesion

• Support the operationalization of the Product Management OKRs (Objectives and Key Results), including implementing standardized tracking, reporting and socialization across the team and throughout the broader organization

• Administer and contribute to the improvement of cross-team communications, including Status Reporting, Newsletters & Executive Reporting

• Ensure accurate, precise, and evergreen visibility across the landscape of Product deliverables, including regular readouts internally, to executive leadership, and to the broader organization

• Ensure that Product processes are clear, well documented, well understood, and continuously evaluated and iterated upon, chasing continuous

Basic Qualifications

• Bachelor’s degree in a relevant field required

• 5+ years in a product, operations, program management, or similar role with experience supporting technical product development

• Experience supporting highly complex projects across multiple functions & teams

• Highly analytical and collaborative qualities with strong technical, strategic, and problem-solving skills

• Ability to balance competing priorities and make informed decisions in ambiguous situations

• Ability to lead through influence across functional and organizational lines

• Experience presenting to and working with senior executive leaders

• Experience with collaboration and project management tools (Jira, Airtable, Confluence, etc.)

• Excellent written communication skills with experience creating documents and presentations for executive audiences.

• Knowledge of Agile/SDLC project management