Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email macurecruiting@macu.com and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

A Resolution Specialist is responsible for delivering personalized service to the member to resolve past due loan balances. In this role, the Resolution Specialist will collect past due payments and assess the member's financial ability by providing resolution options that ensure the best outcome for the member and the credit union.

Job Description

LOCATION

Mountain America Center - In Office:

9800 S Monroe St
Sandy, UT 84070

Hybrid Remote AFTER Training is Completed! Rotation of 5 days in office and 5 days Remote

SCHEDULE

11:30am-8:00pm Monday-Friday w/ Rotating Saturdays Evening Shift Differential Added for this shift!)

We are committed to taking care of all our employees

• Competitive Pay based on experience

• Evening Shift Differential of $1.00hr for evening shifts (shifts starting at and after 11:00am)

• Spanish Speaking Bilingual Positions Available! $1.00hr Differential for Language Skill

• On-Site Cafeteria with Employee Discount

• On-Site Gym

• Excellent medical and dental benefits with minimal employee contribution

• Paid time off, volunteer time off, and paid holidays

• Matching 401K

• Tuition assistance

• Professional development

To be effective, an individual must be able to perform each job duty successfully.

 

• Ensures the needs of the membership and the credit union are met through professional, legal, and effective collection procedures.

• Adheres to MACUWay behaviors, values, and philosophy while fulfilling responsibilities as a team member of the Servicing Operations department and the Credit Union.

• Exemplifies role as a team member to promote and maintain effective partnerships with team and membership. Adhere to quality expectations, ensuring compliance with regulatory guidelines (NCUA, FDCPA, CFPB, etc.) while serving the needs of our membership.

• Maintain working partnerships with various MACU teams, including Loan Servicing, Deposit Ops, Fraud, etc. to better serve the needs of the membership and organization.  

• Collect on all past due loans within the MACU lending portfolio including secured and unsecured loans, negative shares, resolve problems with member loans and accurately document all collection information to minimize credit union losses.

• Collect on mortgages including negotiating reinstatements, repayment plans, discuss loan modifications & workout loan eligibility, while maintaining compliance with regulatory and credit union policy.

• Consult members and co-signors via telephone and written communication regarding delinquency, and record any contact made.

• Answers incoming calls from members, branches, and service center.

• Keys file maintenance on accounts, collect, and transfers payments on delinquent accounts.

• Basic understanding of repossession procedures, ability to explain process to members to resolve delinquency. 

• Validating results of skip trace information.

• Overcoming member objections, de-escalation of member concerns, ability to review and explain MACU policy pertaining to individual circumstances.

• Performs other duties as assigned.

 

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential