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Senior Salesforce Administrator
PayscaleUnited Statesfull_timeVerifiedPosted 23 Aug 2024
💰 $167,600/yr($111,800/yr – $167,600/yr)
About the role
Job Description: We are seeking a Senior Salesforce Administrator to join our Revenue Operations organization in a pivotal role focused on building and operating an effective business application architecture centered on the Salesforce platform. You will be responsible for optimizing the Salesforce ecosystem and be expected to act as the subject matter expert and provide best practices that achieves business outcomes. You will work directly with stakeholders at all levels and across the business to design operational, scalable, and sustainable Salesforce solutions. The role is key to driving automation and scale in our business processes, ensuring the support of our users, and providing an agile platform for growth. In this role, you will:
- Work with key business and technology stakeholders to create full scope quote-to-cash solutions based on Salesforce.
- Own functional tasks and deliverables for continuous improvement for the Salesforce Service Cloud application and Communities
- Work with product owners, project managers, and functional leads as the subject matter expert for solving complex high impact business challenges through the effective deployment of technology.
- Develop Salesforce and related systems to scale and optimize key processes that deliver business outcomes.
- Provide technical consultancy on platform configuration, custom development, and maintenance.
- Advise and lead troubleshooting, root cause analysis, and solution generation.
- Demonstrate leadership and technical expertise by presenting custom solutions based on the Salesforce platform and ecosystem
- Perform hands-on technical design, solution architecture, prototyping, proof-of-concepts, and Salesforce development tasks.
- Create and maintain detailed process and technical documentation based on design specifications.
- 5+ years of Salesforce administration experience in complex organizations, preferably SaaS companies
- Salesforce Administrator and Advanced Administrator Certification required
- Advanced experience with large datasets, data warehouses, and using data manipulation tools such as Data loader
- Experience with building solutions on Salesforce CPQ
- Maintain comprehensive documentation of Salesforce processes, automations, configurations, and integrations to ensure knowledge transfer and system continuity.
- Act as a point of escalation for complex Salesforce issues that require advanced troubleshooting and problem-solving skills.
- Experience with version control (Git) and deployment tools (Copado).
- Deep administration experience with 3rd party applications and integrations
- Expert in using flows, workflows, and approval process solutions
- Expert in understanding Salesforce products and how to leverage the platform and AppExchange partners to develop business specific solutions.
- Demonstrated experience with APIs and integration / ETL technologies.
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