Customer Success Manager (EST)

About Codefresh

Codefresh is the world’s most advanced CI/CD platform, with a simple mission: to provide a platform and practices that enable cloud-based companies to deliver software with confidence and with less risk. Our platform, which can be easily installed and used in a k8s native way, is built using a combination of open-source and internal IP components.

Codefresh brings tremendous value to our customers, many of whom are switching from legacy solutions like Jenkins, or are finding that Codefresh provides a competitive edge even over other modern rivals. Some of our notable customers include Monday.com, GoodRx, ANZ, and more, who rely on Codefresh for their entire release life cycle.

What You’ll Be Doing

Codefresh is seeking a Customer Success Manager to effectively demonstrate the value of the Codefresh Software Delivery platform to our customers, drive Gitops adoption, and ensure the overall health and long-term success of each account in their portfolio. 

This is a fully remote, US-based position that reports to the VP of Customer Success. Candidates must be able to work EST business hours and be comfortable working in a remote, globally-distributed environment. We are not able to offer sponsorship at this time. 

Responsibilities

• Be accountable for the long-term success of the customer journey with a strong focus on Gitops adoption; able to speak to the value of Codefresh for the customer. 
• Serve as the voice of the customer with Engineering and Product to deliver a best-in-class customer experience and product value for your portfolio.
• Measure and analyze account health, customer sentiment and grow relationships to ensure satisfaction and retention; own renewals. 
• Coordinate, develop, and lead customer business reviews; recognize expansion opportunities in partnership with the sales team. 
• Help identify and build great customer success practices that will scale across a growing team; direct the execution of CSM processes for your portfolio.
• Be responsible and accountable for the timely creation and upkeep of your account’s health score, notes, success plans, and calls to actions in our CS platform.
• Collaborate cross-functionally and build partnerships with Support and Sales.
• Leverage technology to manage the customer journey and outreach.

Requirements

• 3-5 years or more of CSM or similar experience with a high-tech B2B Saas product. 
• Awareness of DevOps industry and Gitops concepts. 
• Well-organized with an excellent work ethic, attention to detail, and a desire to learn.
• Strong and professional written, verbal, and interpersonal communication skills.
• Strong listening skills with the demonstrated ability to ask effective questions, dive deep, understand the customer’s business priorities and anticipate needs.
• Demonstrated ability to maintain composure in stressful situations, respond to customer needs quickly and effectively, adapt to change, and work with high levels of ambiguity.
• Self-starter with the ability to thrive and be successful in a remote-first culture.
• Ability to occasionally travel to Codefresh events and off-sites as needed.

Nice to Have

• Awareness of Devops industry and Gitops concepts. 

Hiring Process

• Recruiter intro/screen (30 min)
• Interview with Strategic CSM (45 min) 
• Interview with VP of Customer Success / Hiring Manager (30 min)
• Interview with Chief People Officer (45 min)
• References
• Offer

What We Offer

• Fully remote work environment with a globally distributed team
• Health insurance covered at 100% for employees and 75% for dependents
• Company-sponsored disability and life insurance coverage
• Flex PTO, 7 sick days, 12 holidays, and 2 wellness days
• 12 weeks parental leave for ALL parents
• Competitive compensation + equity
• 4% 401K match