Strategic Account Manager, Stadiums

At Instawork, we’re driven by our vision to create economic opportunity for local businesses and skilled hourly professionals  in communities around the world. With a growing number of hub cities across the world in the U.S., Canada, India, and beyond, we’re looking for top talent to help rapidly scale our high-tech and high-touch labor marketplace. Our accomplished and dedicated team is passionate about our mission and committed to crafting revolutionary products, all with the backing of our world-class investors, including Benchmark, Spark Capital, Craft Ventures, Greylock Capital, Y Combinator, and more!

Instawork, a digital marketplace that connects local businesses with skilled hourly professionals across the U.S., is seeking a Strategic Account Manager, with a proven track record of success to join our Stadium team. Reporting to the Director of Sports & Entertainment, this role serves as a critical member of the Account Management team and is responsible for ensuring the success of our large venue partners. This role requires great relationship skills and the ability to provide a high level of service to our top partners. This is a results-driven position that requires both customer service and technical ability.

As a member of the Stadium Team you will work with some of the most strategic accounts within the Sports & Entertainment vertical.

What You'll Do

• Maintain high partner retention and satisfaction by providing excellent support and an unwavering willingness to assist our top partners with any concerns they may have
• Meet and exceed your growth goals through forging relationships with key decision-makers within target top partners resulting in securing new business and growing overall partner revenue
• Manage to generate orders, ensuring high fill rates and successful staffing focus on keeping partners happy and growing our share of wallet with that partner
• Manage projects involving complex work streams and cross-functional collaboration (internally and externally)
• Stay up-to-date on our top partners business, industry, and key objectives and challenges so that you can be a trusted ally in providing thought leadership
• Complete formal executive-level QBRs, highlighting performance and establishing clear commitments on the strategic account planning process with your partners, focused on satisfaction and growth
• Continuously escalate partner feedback to correct internal business stakeholders  to improve overall partner experience with Instawork product 

Who You Are

• 5-7 years of industry experience in hospitality, large events, or sports & entertainment categories
• You are a results-driven person that knows how to cultivate and maintain a strong professional relationship with your top partners
• Proven track record of delivering on quota and obtaining positive reviews, takes ownership of problems, and proactively seeks timely resolution
• You work well with others in the organization to provide feedback and help create an environment of success
• Strategic and creative thinking enables you to not only understand industry and customer trends but apply those insights to deliver strong business results
• An entrepreneurial spirit and creativity that sparks your capacity for building and growing the business and solving problems
• Excellent communication skills and a consultative approach to identifying problems and finding solutions
• Ability to travel (approximately 10-33% of your time) to visit different partners in person within state(s) you support
• Will require some work on weekends depending on customer need/event schedules
• Excellent verbal and written communication skills
• Meticulous attention to detail and experience managing large projects. Ability to work in a fast-paced environment and adapt to changes 
• Confident in speaking with C-Level executives

For CA based applicants:

• The base salary for this position is $100,000 base and eligible OTE for total of $130,000
• This position is eligible for equity in the form of stock options
• This position is eligible for Instawork benefits, including:
• A variety of medical, dental, and vision plans with coverage beginning on the date of hire
• Flexible paid time off
• At least 8 paid company holidays annually
• Home office stipend
• Phone stipend
• Commuter stipend
• Supplemental pay on qualified leaves
• Employee health savings accounts (HSA) contribution
• Flexible spending plans
• 401K plan
• Perkspot - discount program through Lumity

A variety of factors are considered when determining someone’s compensation including a candidate’s professional background, experience, an