SUMMARY

The Service Engineering Technical Project Manager is the internal and external focal point for all technical items for their assigned units. The Technical Project Manager is responsible for defining and forecasting outage scopes, tracks implementation status of modifications, and leads investigations and root cause analysis activities amongst other items.

The Technical Project Manager will work with the Program Service Manager and The Project Management Office to provide expertise and technical assistance and be the customer facing technical representative.

ESSENTIAL DUTIES & RESPONSIBILITIES

2.0 •      Be part of the core team along with the Program Service Manager and the Project Management Office Be the internal and external technical point of contact for all covered scope for assigned units.

• Be the customer facing technical point of contact for assigned units.
• Be the engineering internal facing technical point of contact for assigned units. Maintain and manage the technical risks for the assigned units, providing probability and impact assessments.
• Support the configuration planning and management for assigned units.
• Be the technical support to sales and commercial operations internally and externally.
• Define the outage scope following the outage planning battle rhythm (PBR).
• Provide onsite and remote technical support for outage execution.
• Define the technical work scope for planned and emergent outages (Service Products, GTBs, Outage Prep-Sheets).
• Maintain applicability states for modifications in Wind Chill and other associated configuration tools.
• Coordinate GTSE, RMC, TOMONI and lead center support.
• Lead root cause analysis investigations and plan relevant on-site actions.
• Review parts pedigree and manufacturing / repair NCRs.
• Conduct root cause analysis for quality issues and operational failures to identify underlying problems and recommend corrective action.
• Lead cross-functional teams in the investigation and resolution of critical incidents using root cause analysis techniques.
• Develop and implement process improvements based on findings from root cause analyses.

OTHER DUTIES AND RESPONSIBILITIES

• Become familiar in all aspects of the product line (GT, ST, GEN, AUX, BOP, Controls, Tuning and Operation).
• Maintain fleet data and experience (Inspection Reports, Fleet Risk, ORAP).
• Review Field Service reports, GTSE reports, outage close-out and lessons learned activities.
• Define emergent outage scopes and provide technical coordination.
• Develop and iss