Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.

We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

Primary Function

Direct Reports: ☒ Yes ☐ No

If yes, list what positions report into the role. Examples below.

Underwriters

Principal Duties:

• Supervises daily activity of the Underwriters to ensure SLA are met or exceeded for both underwriting and conditions review.
• Responsible to ensure the proper training of the Underwriters on the LOS, AUS, regulatory and compliance policies, negotiating skills, 3rd party vendor services and any other area necessary to be effective in their role.
• Develops or utilizes system reports to effectively monitor and manage individual underwriter productivity and take appropriate action when necessary.
• Participates in and/or facilitates resolutions of individual file conflicts.
• Conducts the review of files requiring a second look at established by New Penn policies.
• Maintains and cultivates an effective working relationship with internal and external customers.
• Effectively communicates all decisions and any required conditions to the broker, Account Manager, Territory Manager and or Sales Manager
• Responds to all inquiries in a timely manner as established by company SLA’s.
• Carries out management responsibilities in accordance with New Penn policies and applicable state laws for team of associates including training, coaching, supervising, motivating, planning, assigning and directing work, monitoring performance and taking appropriate action when necessary.
• Participates in the selection and interview process for Underwriter candidates.
• Organizes and facilitates regular department meetings.
• Participates in management meetings as needed.
• Constantly evaluates the processes for improvement opportunities.
• Communicates with the Operations Manager, Sales Manager and other appropriate positions when service levels are at risk.
• Provides feedback to the other department Team Leads and the Operations Manager
• Develops and/or works with the training resources to develop training programs to ensure adequate growth and development of associates.
• Reviews HMDA data for accuracy on loans that the final disposition was completed by the Underwriter.
• Provides quality control responses in a timely manner.
• Monitors Secondary Marketing Outstanding Conditions Report and ensures conditions are being responded to in a timely manner.
• Identifies and develops a successor to this role.
• Performs other duties and special projects as required.
• Displays excellent verbal, written and interpersonal skills.
• Serves as a role model for peers and associates by acting with integrity and in a positive manner at all times.
• Acts as a role model of the company’s values, acting in an ethical and professional manner in all respects.
• Embraces company culture.
• Performs related duties as assigned by supervisor.

*These essential functions are fundamental to the role, and must be performed on-site, as they cannot physically be performed remotely. In addition, the Company has determined that an in-person presence is important to critical components of our work, including oversight, training, collaboration, and productivity. Items not marked (*) as essential on-site, may still require partial on-site work to perform the role satisfactorily.

Education and Experience

Required education and experience. Examples below.

• 6-8 years residential mortgage underwriting experience with recent exposure in both government and agency originations
• Requires a minimum of three (3) years’ Team Lead, Supervisor or Management experience.

Knowledge, Skills, and Abilities

Required knowledge, skills, and ability. Examples below.

• Knowledge of loan regulatory guidelines
• Operational knowledge of wholesale residential lending, including production and support functions