Accounting Specialist

This position is responsible for providing high level customer service to students and their families via face-to-face, email, and telephone.  This position will use the Banner student system to analyze and explain the student account.  This position will act as a resource for other departments for Banner student account related inquiries. They will also assist students in preparing the required forms needed for various appeals and provide documentation as needed.  This position will work in a shared space with the Registrar’s Office and the Office of Financial Aid and will cross-train to assist in those areas.

Customer Service - Respond to student and family inquiries in person, email or telephone. Explains policies, answers questions, and independently resolves problems when feasible. Use Banner to perform in-depth student account analysis which may necessitate involving other University departments.  Explain the student account accurately and clearly to students and parents. Act as a resource for other departments within the University with Banner related inquiries regarding the student account. Apply sound judgment to respond to individual needs and special situations appropriately and referring problems as necessary. 

While analyzing accounts ensure all transactions are compliant with USF policies, procedures and business processes. Identify any adjustments that may be needed to the student account based on the analysis, notify departments of any discrepancies, and prepare requests to complete.

Continual cross training with the Registrar's Office and Office of Financial Aid staff to provide seamless coverage in the shared space for all three offices.

Minimum Qualifications:  This position requires a High School diploma and four years of related experience in an accounting function. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

Working at USF

With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environment, which fosters their development and advancement. In 2025, Forbes recognized USF as one of Florida’s best large employers, ranked No. 1 among the state’s 12 public universities. Our first-class benefits package includes medical, dental and life insurance plans, retirement plan options, employee and dependent tuition programs, generous leave, and hundreds of employee perks and discounts.

About USF 

The University of South Florida is a top-ranked research university serving approximately 50,000 students from across the globe at campuses in Tampa, St. Petersburg, Sarasota-Manatee and USF Health. USF is recognized by U.S. News & World Report as a top 50 public university and the best value in Florida. U.S. News also ranks the USF Health Morsani College of Medicine as the No. 1 medical school in Florida and in the highest tier nationwide. USF is a member of the Association of American Universities (AAU), a group that includes only the top 3% of universities in the U.S. With an all-time high of $738 million in research funding in 2024 and as a top 20 public university for producing U.S. patents, USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of more than $6 billion. USF’s Division I athletics teams compete in the American Athletic Conference. Learn more at www.usf.edu.

Compliance and Federal Notices

This position may be subject to a Level 1 or Level 2 criminal background check.

Applicants have rights under Federal Employment Laws: 

The University of South Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.  The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

Family and Medical Leave Act (FMLA)

Applicants for USF employment are entitled to request reasonable accommodation(s) in the application process. A request is to be made at least five (5) working days prior to the time the accommodation(s) is needed. Visit the Central Human Resources ADA Accommodations webpage for more information on requesting an accommodation during the application/interview process.

Equal Employment Opportunity

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