Sales Operations Manager

Sales Operations Manager is Home-Based.

Make a Difference in YOUR Career!

Our vision is both simple and ambitious: to put our drinks on every table.  

We are the leading global independent beverage solutions provider. We serve a broad range of national and international retailers as well as Global, National and Emerging (GNE) brands. Our products are distributed worldwide from our production sites in Europe, North America, and Australia. Although our own branding may not appear on the labels of the beverages we produce, there is a good chance you are reading this while sipping one of our drinks.

Our ambition is to continually improve and it’s what keeps us at the top of our game. We are solutions-based. We are innovative. We seek out new challenges and conquer them.  This is our company ethos, but it’s our people’s too: Refresco is at the cutting edge of a fast-moving industry because we have passionate people pushing the boundaries of what’s best.

Stop and think: how would YOU put our drinks on every table?  

Summary Description:

The Sales Operations Manager is the execution partner for CoPack customer accounts, responsible for ensuring seamless delivery of day‑to‑day business activities across Operations, Supply Chain, Commercialization, Quality, R&D, Finance, and Engineering. This role “runs the business” by coordinating all details required to support customers, execute projects, and manage ongoing business needs.  This position plays a critical role in organizing information, driving timelines, supporting plant trials, resolving issues quickly, and ensuring that customer requirements are met consistently and accurately. The Sales Operations Manager collaborates closely with Account Managers, providing the operational backbone needed to deliver
high-quality service and commercial reliability.

Essential Job Functions:

Customer Business Execution & Coordination

• Serve as the primary internal point of contact for daily execution of customer needs, ensuring commercial readiness and on‑time delivery of all commitments.
• Coordinate cross‑functionally with Operations, Supply Chain, Planning, R&D, Commercialization, Finance, Quality, Engineering, and Regulatory to manage all required steps of execution.
• Support Account Managers by providing tactical execution support, issue resolution, and detailed operational updates.
• Ensure customer communication is happening related to production status, materials, timelines, and deliverables.

Project & Trial Management

• Work with the PMO as a CoPack representative to maintain project timelines, track deliverables, and ensure cross-functional readiness for each phase.
• Assist in planning, coordinating, and executing plant trials for new products, formula changes, packaging changes, and operational improvements.
• Track costs associated with trial activities and ensure they are billed back to the customer.
• Support documentation, data collection, and follow-up activities associated with trial results and next steps.

Sales Operations Processes & Data Management

• Support sales reporting by maintaining data accuracy across CRM, SAP, and internal reporting systems.  This can include but is not limited to, CSG, UOM, descriptions, shelf life, MPNs.
• Maintain and update any customer scorecards, KPIs, and internal dashboards used for performance reviews.
• Track production performance, yields, deductions, aged inventory, and other operational metrics; lead issue-resolution follow‑up.

Issue Resolution & Continuous Improvement

• Proactively identify potential risks in schedule, supply, materials, or quality and coordinate corrective actions.
• Lead weekly customer meetings including cross‑functional stakeholder participation.
• Maintain action logs, ensure timely follow‑through, and drive cross‑functional accountability.
• Participate in continuous improvement efforts to streamline workflows, reduce waste, and enhance customer satisfaction.

Communication & Collaboration<