Director, Site Reliability Engineering

Job Title: Director, Site Reliability Engineering

Reports To: SVP, QA

FLSA Status: Exempt

Department: Technology

 

JOB SUMMARY:

Responsible for leading the strategy, architecture, and operations of the Site Reliability Engineering (SRE) function at LendingPoint. This includes overseeing infrastructure automation, DevSecOps, CI/CD pipelines, observability, release management, system stability, and incident response. The Director acts as a high-level technical decision-maker—establishing technical standards, guiding architectural decisions, and ensuring the reliability and scalability of systems to support business goals.

 

ESSENTIAL JOB FUNCTIONS:

· Provide day-to-day leadership to the SRE team, ensuring effective operations, growth, and innovation.

· Manage cloud-native infrastructure, including servers, container clusters, databases, and networks across AWS/GCP/Azure.

· Design and scale CI/CD pipelines and observability tools (Grafana, Prometheus, Dynatrace, Full Story, etc.) for production-grade environments.

· Oversee release planning, coordination, risk mitigation, and change control across engineering and business stakeholders.

· Implement proactive monitoring, alerting, and incident response systems to ensure performance and reliability.

· Lead capacity planning and scaling efforts for high-growth environments and services.

· Drive automation initiatives to optimize operations, reduce manual effort, and improve service quality.

· Manage vendor relationships with cloud providers, data centers, and infrastructure partners to uphold SLAs and resolve issues efficiently.

· Own disaster recovery and business continuity strategies to minimize downtime and ensure data resilience.

· Develop and maintain infrastructure and operational documentation; provide internal training as needed.

· Guide cross-functional release planning across Product, QA, Engineering, and IT Ops to align with business goals.

· Lead retrospectives for major incidents and continuously improve recovery time and system reliability.

· Promote a culture of continuous improvement, learning, and engineering excellence within the team.

 

MINIMUM QUALIFICATIONS:

· Bachelor's degree in computer science or related discipline, preferred.

· 10+ years of experience in SRE or DevOps roles supporting high-scale systems.

· 5+ years of experience leading SRE/DevOps or release teams.

· Strong expertise in Kubernetes administration, Docker container orchestration, and infrastructure as code (IaC).

· Experience managing production infrastructure on AWS, Azure, or Google Cloud Platform.

· Deep knowledge of monitoring, logging, and alerting tools such as Prometheus, Dynatrace, Full Story, or Nagios.

· Hands-on experience with CI/CD tools (e.g., GitLab CI, Jenkins), IaC (Terraform), and scripting languages (Python, Bash, Go).

· Strong programming background in Java, with experience building and scaling microservices-based platforms.

· Solid understanding of web/API technologies (REST, JSON), observability, and API gateways.

· Experience managing environments across development, QA, staging, and production tiers.

· Proven ability to lead disaster recovery planning, business continuity, and compliance enforcement.

· Certification in relevant areas (e.g., AWS, Azure Administrator, GCP Network Engineer) is a plus.

· Excellent analytical, troubleshooting, and decision-making skills for complex system problems.

· Strong verbal and written communication skills can interact at all levels of the organization.

 

COMPETENCIES:

· Customer Service: Exceptional attitude and a passion for providing outstanding service to internal customers. 

· Analytical Skills: Proven capacity to extract and manipulate large datasets in an efficient manner. 

· Communications: Exhibits good listening and comprehension. Expresses ideas and thoughts in verbal and written form. Strong presentation skills. 

· Compliance & Risk Awareness – Enforces standards and policies to ensure secure, compliant operations.

· Infrastructure Management – Expert in managing cloud infrastructure, scalability, security, and platform efficiency.

· Observability & Incident Response – Establishes comprehensive monitoring and drives high-quality incident handling.

· Problem Solving – Tackles complex systems issues with data-driven strategies and root cause analysis.

· Release & Change Management – Effectively governs the release lifecycle, balancing speed with stability.

· Strategic Communication – Engages cross-functional teams and leadership with clarity, transparency, and influence. 

· Team Leadership – Inspires and manages high-performing engineering teams with a