Client Success Partner

About the role:

The Client Success team follows a Client for Life Philosophy, and individuals in this role ensure that every Gartner client receives value far exceeding their investment. Associates seek to understand and surface client’s business priorities, breakdown challenges, and identify the most effective ways to support the client in making the right decisions for their business. 

The Open Territory team plays a critical role supporting clients when the existing service associate is no longer available. This dynamic position gives the successful candidate exposure to senior level clients across multiple industries, roles, and countries.

What you will do:

• For territories without an assigned service associate, ensure that the client service experience is maintained, ensuring they receive enough value to retain and grow their existing service.

• Get exposure to different Gartner Services across different regions within NA.

• Opportunity to service Gartner clients in different languages where there is a business need.

• Conduct regular high value service calls with clients ranging from senior C-levels to more junior client professions across various business functions, taking time to understand their most critical initiatives, understanding where Gartner can help and aligning them to relevant and impactful Gartner content. 

• Introduce Gartner services and capabilities to new and existing clients, both educating them on how to access information and tools available to them.

• Capture value delivered to the client linked back to their priorities, so that it can be communicated to the decision maker, in support of the service renewal.

• Collaborate with internal Gartner partners across different regions to overcome obstacles and maximize the value Gartner delivers to clients.

• When the open service territory is filled transition clients to the new associates to ensure a seamless client experience

What you will need:

• 2+ years relevant professional and/or internship experience

• Proven track record of success fueled by a passion for delighting clients.

• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.

• Strong on process

• Comfort with ambiguity and change (flexible) - Working with clients for short periods of time 

• Proactively face challenges head on and think outside of the box to solve them.

• Bachelor’s or master’s degree preferred

What you will get:

• We offer a highly competitive rewards & benefits package.

• Collaborative, team-oriented culture that embraces diversity.

• Professional development and unlimited growth opportunities

• Opportunity to work across all of Gartner´s Technology focused products and internal partners, as well as working with clients across different industries, regions and functions. 

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.