Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

About the Role:

• We're looking for an Operations Director to lead operations for our Digital Banking Platform organization — a global team of Product and Engineering professionals powering the future of banking. With an annual budget of more than $100 million, this team builds and scales the platforms that millions of customers rely on every day. 

• Reporting to the VP of Operations with a dotted line to the Managing Director of Digital Banking, you'll be the operational backbone of a complex, high-velocity organization. You'll own the operating model, strategic execution, organizational alignment, and operational metrics that enable this $100M+ P&L to deliver at scale. From defining how work flows through the organization to ensuring priorities stay synchronized across teams, you'll create the structures and discipline that drive results. 

• This is a high-impact role for a proven operations leader who thrives in complex environments, can architect scalable processes, and brings clarity and accountability to large-scale execution. 

What You'll Do 

Strategic & Operational Leadership 

• Partner with the Managing Director of Digital Banking as a strategic advisor and operational leader, providing insights and recommendations that shape organizational strategy and execution. 

• Design and manage the operating model that governs how the organization plans, executes, and adapts — defining cadences, governance, and accountability structures. 

• Lead strategic planning cycles, quarterly business reviews, and staff operations that keep the organization aligned and focused. 

• Lead special projects and strategic initiatives that advance organizational goals and drive operational excellence. 

P&L and Organizational Management 

• Own P&L accountability for a $100M+ organization, working with Finance to track spending, manage headcount allocation, and ensure financial discipline. 

• Develop and manage headcount plans, workforce distribution, and organizational capacity to align with strategic priorities. 

• Build business cases, conduct variance analyses, and track performance against plan to maintain accountability and drive informed decision-making. 

• Partner with Finance on budget cycles and cost optimization, but lead on operational prioritization and resource allocation.