Team Lead

Faculty/Service - Department:

Wellness, Residence Training and Development

# of Open Positions:

12

Posting Dates:

December 18, 2023 - February 01, 2024

Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above

Term of Position:

August 12, 2024 - May 01, 2025

Remuneration:

$18.00 - $18.00

Job Reports to:

Allan Charbonneau

Position Title: Team Lead (TL) 
Department: Wellness and Recreation; Residence Life and Programming 
Number of Positions: Up to 12 
Posting Date: December 15, 2023 
Closing Date: January 31, 2024 
Term of Position: August 19,  2024 – May 1, 2025 
Remuneration: $385/month, paid in equal installments bi-monthly, plus $75 per semester for general expenses, plus a room in residence as a taxable benefit. Note: Employees who work during the holiday period (the two weeks in Dec/Jan when the rest of the university is closed) will be paid an hourly wage of $18/hr. 

 
Job Reports to: Residence Life Coordinator (RLC) 

Purpose of a Team Lead 

The role of a Team Lead (TL) is to support their team of Community Advisors (CAs) through mentoring, coordination, and as a resource to support as needed.  Duties include supporting their team with challenging student cases, providing mentoring around aspects of their role and responsibilities, managing the schedule for coverage and time off, being a resource for and coordinator of the team’s programming requirements, and being available to help when circumstances require more support.  They may be called on to support teammates by offering peer guidance, helping with conflict resolution, clarifying the Residence Code of Conduct or role expectations, and responding to emergencies as needed. 

 

Time Commitment and Training 

• 555 hours based on 37-week academic year 

• An average of 15 hours/week, including early mornings, evenings, weekends and holiday periods  

• Mandatory training sessions in person and virtually, offered throughout employment 

• Mandatory Online Training  

• Information Session/Onboarding 

• August Training 

• Ongoing Training – One (1) two-hour ongoing training commitment once a semester 

Safety and Security 

• TLs must know and follow the Residence Life Code of Ethics for Student Staff, the Residence Agreement, and the Code of Conduct and Disciplinary Procedure.   

• TLs should promote respect of residence policies by helping residents understand the reason for regulations and encourage individual and community responsibility in maintaining them. TLs must be consistent in upholding regulations throughout the academic year. 

• TLs must maintain an awareness of routine and emergency procedures essential to the safety and security of residents (i.e. fire alarms, medical emergencies, fire evacuation procedures), uphold the Residence Agreement and the Code of Conduct & Disciplinary Procedure, and conduct inspections by monitoring common areas (kitchens, washrooms, lounges, etc.) and reporting any issues via the online reporting system, Archibus. 

Community Development and Team Interactions 

• Team Leads should be alert to the various conflicting relationships that may arise on their team or that their CAs are helping to manage among their communities.  They should take a proactive approach in helping to resolve any conflicts and may facilitate mediations.  They should inform their Coordinator of any conflicts they are aware of, and, when appropriate, work in collaboration to address it. TLs should spend a sufficient amount of time, with their team and become acquainted with each CA on an individual basis. TLs should foster an inclusive and cohesive team environment. 

Administrative Duties 

• Team Leads are responsible for a number of administrative tasks which are outlined below: 

• Distributing Welcome Kits 

• Team Leads must use the Software system eRezLife to document significant observations and interactions with residents.  

• Checking their eRezLife account for bulletins and reports daily (unless on requested time off). 

• Participating in performance appraisal processes in an honest and constructive manner. 

Meetings 

• The Team Lead must attend and actively participate in meetings including peer-led sessions. TLs are also expected to lead team meetings each month. 

Duty Shifts and Responsibilities 

• The Team Lead will rotate through a daily duty schedule within their own residence during Move In Week and Welcome Week