System Engineer Lead (remote)

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders – internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our amazing transformational journey as we optimize the opportunity towards becoming a leading technology, data, and innovation voice in healthcare. Onward and Upward!!!

JOB SUMMARY: Team lead for IT System administrators, datacenter support, hardware support, software application support, business analysis, application optimization, solution design and end user support. This role also leads ongoing project initiatives and implementations. Responsible for Systems administrator team scheduling, training, mentoring and project coordination.

JOB ROLES AND RESPONSIBILITIES:

• Leads, manages and cross train Infrastructure Systems Administrators team to meet run the business, project and change management process SLA.
• Leads, manages and cross train Infrastructure Systems Administrator team in accordance with Claritev’s security and audit compliance requirements.
• Lead, manage and coordinate team and processes for all Claritev datacenter support and operations.
• Responsible for team SLA delivery and on-call management.
• Design, implement and communicate project plans and timelines.
• Determine and evaluate support problem management and communication.
• Develop disaster recovery and failover strategies for Claritev systems.
• Responsible for disaster recovery execution and team support during DR test and events
• Responsible for datacenter and systems High Availability.
• Create and enforce system security, file security, SOP and policy standards
• Create Audit regulations and provide audit evidence for Hitrust, SOX and other as needed.
• Manage and provision access to Claritev domain components.
• Test and implement new technical solutions.
• Collaborate, coordinate, and communicate across disciplines and departments.
• Ensure compliance with HIPAA regulations and requirements.
• Demonstrate Company’s Core Competencies and values held within.
• Please note due to the exposure of PHI sensitive data – this role is considered to be a High Risk and Privileged Role.
• The position responsibilities outlined above are in no way to be construed as all encompassing.  Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

JOB SCOPE: The incumbent works independently and relies on judgment and experience to complete job responsibilities. The incumbent possesses an extensive range of knowledge of practices and procedures within the field and acts a resource for less experienced team members. Work is varied and complex.

REQUIREMENTS (Education, Experience, and Training):

• Minimum bachelor’s in computer science or related field, or HS Diploma and 4 years of related experience
• Minimum 2 years’ experience as Team Lead or similar management position
• 4 Years’ experience and understanding of Windows OS, file shares, DFS, IIS, security certificates, windows clustering, IP addressing, Active Directory, Exchange, Office 365, DNS, SQL, Citrix, SharePoint, RightFax, File system security and other components of enterprise level directory services.
• Minimum 2 years’ experience as subject matter expert in Exchange and Active Directory
• Required licensures, professional certifications, and/or Board certifications as applicable
• Communication (written, verbal and listening), planning, coordination, organization, collaboration, project management, interpersonal skills
• Experience in supporting 24x7 on-call enterprise class data center environments.
• Ability to work independently and effectively communicate within the team and othe