Director of Client Project Management - Hybrid

Company Description

Kofile has a proud legacy serving our government clients, as the market leader of high growth, tech-enabled services.

While our roots run deep in the art and science of historical document preservation, it is our future that excites us, our people, and our investors. We are focused on enabling government to operate at the speed of business, while providing the constituents they serve with real-time access to information. Information ‘now’ is the expectation, and Kofile is responding to the call.

We are a privately held company with strong financial support from our private equity owner, Audax. Our aggressive growth goals have been realized to date through organic growth and we have a focus on inorganic potential on the near horizon.

We are on a journey, evolving an organization with a powerful legacy, solid market presence, strong client advocates, and unmatched experience, to new heights with expanded offerings through organic and inorganic growth.

The opportunities at Kofile are endless. The person who can plan, inform, lead, encourage, and deliver will be able to drive their career and play a key role in building our company.  We offer our teammates competitive pay, strong benefits, training, advancement and mentorship from subject matter experts.  We look forward to meeting you and showing you the Kofile way!

Job Description

The Director of Client Project Management will lead a team of project managers and oversee the successful execution of Kofile’s portfolio of projects for key customer accounts including the management of processing client orders. This role involves managing client relationships, ensuring timely and high-quality project delivery, and driving operational efficiency. The Director will work closely with clients, internal teams, and senior leadership to ensure projects meet or exceed customer expectations while aligning with company objectives.

Key Responsibilities:

• Leadership & Team Management:
  • Lead, mentor, and develop a high-performing team of project managers and order processors.
  • Ensure the team is equipped with the resources, training, and guidance to succeed.
  • Develop Project Management and Order Management team vision and strategy.
  • Work closely with other departments (Sales, Operations, Finance) to ensure alignment and the timely delivery of project goals.
  • Must communicate effectively at all levels from C-Suite to technicians via all methods (verbal, written, data, visual) to ensure effective project portfolio execution and to drive decision making processes.
  • Oversee the planning, execution, and delivery of complex customer projects, ensuring adherence to timelines, budgets, and quality standards.
  • Provide detailed reporting on project portfolio statuses, timelines, and potential obstacles to senior management.
  • Ensure team’s adherence to thorough documentation for each project, including plans, timelines, budgets, risks, and resolutions.
• Client Relationship & Customer Satisfaction Management:
  • Serve along with the Sales Representative as a primary point of contact for high-priority customer accounts.
  • Build and maintain strong relationships with key client stakeholders to ensure ongoing satisfaction, project success and proactively address concerns to maintain long-term relationships.
  • Proactively identify opportunities for account growth and customer retention through exceptional service delivery.
  • Resolve any issues or escalations from clients quickly and effectively to ensure high levels of customer satisfaction.
• Process Improvement & Operational Excellence:
  • Establish and monitor KPIs to assess the success of the portfolio of projects and the team’s overall performance.
  • Continuously evaluate and improve project and order management processes, tools, and methodologies to optimize order processing, delivery efficiency and effectiveness.
  • Ensure that professional project management best practices are followed consistently across all accounts.

Qualifications

• Experience:
  • Bachelor's degree in Business Administration, Project Management, or a related field (Master’s preferred).
  • PMP or similar Project Management certification is highly desirable.
  • 8+ years of experience in project management, with at least 5 years in a leadership or management role.
  • Proven ability to navigate complex projects and drive teams to deliver excellent results.
  • Strong background in managing cross-functional teams and delivering results on time and within budget.
• Required Skills:
  • Exceptional leadership and team management skills.
  • Strong interpersonal skills and the