Sales Operations Coordinator (Entry Level) - Fixed Term Position

Company Description

Informa is one of the world’s leading knowledge providers. We create and deliver highly specialized information through publishing, events, training, market intelligence, and expertise, providing valuable knowledge to individuals, businesses and organizations worldwide.

Informa Tech, part of the FTSE100 Informa Group, is a market-leading provider of B2B Information Services to the world’s Information & Communication Technology (ICT) community. At Informa Tech our aim is to inspire the global technology community to build a better world by informing, educating and connecting them through world-class research, training, events, and media.

We believe that technological innovation is key to driving positive change in our society. We believe that digital inclusion underpins progress. And we believe that diversity in tech is central to a thriving industry. We are building a brand that inspires all our audiences to reach their full potential by celebrating our achievements, our diversity, our ideas and how we help the communities we serve, together.

Job Description

This is a fixed term position for a period of time that may be up to or through September 2023, and is paid an hourly rate.

To ensure the efficient and effective execution of Informa Intelligence’s Order-to-Cash and Order-to-Fulfilment business processes, evidenced by timeliness and accuracy in Informa Intelligence’s invoicing and product delivery to customers, and in its sales reporting to commercial leadership and senior management. As part of Informa Intelligence’s central Business Operations functions the Sales Operations team acts as a service provider to the Informa Intelligence Verticals, ensuring the validity of sales contracts that are accepted by the business for revenue recognition and product fulfillment. In collaboration with Informa Intelligence’s Client Services function and the Informa Group Shared Service Centres, the Sales Operations team ensures that the downstream order processes are executed and that any queries or changes are promptly and appropriately resolved. This will be achieved by:

• Contribute fully to the objectives of your team and achieve the personal objectives set by your manager
• Meet the required KPIs and ensure your activity beats standards and expectations
• Continually improve your knowledge to ensure the best support can be offered
• Lead by example in all forms of communication
• Act as support for the Senior Sales Operations team when necessary

Key responsibilities & activities

Order to Cash and Process Management

• Reviewing submitted sales orders against the business rules defined in the Business Intelligence Authority Framework, working with sales, legal and divisional management to ensure swift resolution of issues preventing valid revenue recognition,
• Promptly processing non-sales-generated orders received through channels such as eCommerce and Agents such that billing and fullfilment is not inappropriately delayed,
• Ensuring that post-order changes requested by customers or Informa Intelligence staff are appropriately and promptly reviewed, authorized, and executed,
• Working with Informa Shared Service Centres to ensure end-to-end continuity of the process, such that accuracy and timeliness SLAs are consistently achieved for customers,
• Communication of changes to process and business rules,
• Highlight any practices that are not aligned to the standard process and identify issues that affect the customer experience,
• Provide support to Sales by completing Customer Due Diligence Forms, Supplier Forms and Questionnaires.
• Providing support and guidance to Sales and Client Services on how to execute the processes within Informa Intelligence policies and systems.

Development and Coaching

• Complete any required training on time relevant to the overall performance of your role.
• Attend team meetings and 1:1 meetings to stay up to date with the business goals and performance.

Qualifications

• A self-starter with a commercial focus
• Ability to articulate complex solutions in a simple and coherent manner
• Strong inter-personal and communication skills
• Outgoing, confident and engaging
• Ability to work well independently and on a team
• Ability to handle pressure, juggle multiple responsibilities simultaneously, and work well with a diverse customer base and various internal teams
• Self-critical and able to take on board advice and constructive criticism
• Presentation Skills

Preferred Knowledge & Experience:

• Strong computer literacy
• In-depth knowledge of Salesforce.com
• Detailed knowledge of Microsoft Offi