Operations Manager| The Crossover

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.  Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

 

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn. 

Position Summary

The Operations Manager will assist in directing all aspects of event supervision including event set-up, facility operations and production.  This position will oversee the venue operations, security and including policy formulation, production, maintenance, housekeeping, purchasing, and contracted services. This position will assure the highest quality service to the assigned venue and all visitors, tenants and/or stakeholders.

 

This role will pay a salary of $55,000 to $60,000.

 

Benefits for FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

 

This position will remain open until August 31, 2024

About the Venue

The Crossover is a world-class facility specifically designed for sports, wellness, and entertainment. As home to more than a dozen different sports, health, and wellness facilities and indoor & outdoor entertainment, The Crossover is everything you need to compete, train, grow, and have fun.

A vision of developer Eric Perardi, The Crossover brings together a unique blend of amenities in one location and gives quality time back to families. With no membership fees–The Crossover is always open to the public–we serve guests of all ages and interests.

To learn more visit: https://crossovertx.com/

Responsibilities

• Direct and manage conversions of the event floor based ont he type of event and client's requirements
• Assure facility readiness and smooth operation of events
• Assist General Manager and Senior Leadership with establishing and maintaining a working Standard Operating Procedure for all aspects of the building
• Coordinate the operations activities with other building departments and outside contractors to ensure events run smoothly while set-ups are taking place
• Select, train, motivate and evaluate Housekeeping and Operations Supervisors and part time staff
• Provide and/or coordinate department staff training, to include mandatory company trainings to ensure compliance and staff development that meets OVG standards
• Ensure staff is working safely, efficiently and are aware of proper safety guidelines
• Plan, direct, coordinate, and review the work plan for facility event operations
• Order supplies and materials for housekeeping and operations departments within budget guidelines; receive, inventory, and maintain supplies
• Provide excellent customer service assistance to internal and external clients
• Maintain a customer first mentality
• Work with staff Supervisors and staff to correct deficiencies; implement timely disciplinary and exiting procedure
• Assists General Manager in the overall daily operation of the facilities.  
• Coordinate labor hours for staff. Report labor allocations to the Accounting Manager.
• responsible for the timekeeping of hours for teh department in accordnace with teh payroll requirements to ensure accuracy of pay.
• Participate in the development and administration of the Operations budget; forecast of additional funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; implement adjustments as necessary.
• Maintain hazardous materials communication program, material safety data sheets and required records and permits; maintain knowledge of changes in pertinent Federal, State and Local regulations.
• Other duties and responsibilities as assigned.

Qualifications

• Bachelor’s degree from an accredited college or university with major course work in event management, sports administration,  business administration, or a related field
• Minimum of 3-5 years experience in facility operations supervision or with comparable increasing responsibility in a public assembly facility with knowledge of set up/housekeeping, conversion and/or event coordination
• An equivalent combination of education and experience is acceptable.
• Demonstrated knowledge of supervisory skills and principles, with experience in work crew supervision and working on a varied work schedule in facility operations 
• Self-motivated with excellent organ