Client Services Coordinator

Description

 

Work Hours: 8:30 a.m. - 5:00 p.m. Workdays: Monday – Friday Location:  5315 Summit Pkwy | San Antonio, TX 78207
Mission: The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love.

Summary: Under the supervision of the RSS Employment Director and/or the Employment Program Manager, the Client Services Coordinator’s primary responsibility is to facilitate smooth operations within the employment by managing schedules, resources, and communications. They serve as a central point of contact for the program ensuring that tasks are delegated efficiently and deadlines are met. Additionally, coordinators often assist in planning and executing various projects or events, utilizing their organizational skills to maintain productivity and team cohesion.

  

Position Responsibilities:

· * Program Development: Assist in developing, implementing, and evaluating service programs, interventions, and policies to meet the evolving needs of clients and communities.

· *Planning and Organization: Coordinate and organize various tasks, events, projects, or initiatives within the program or organization as assigned by the Refugee Leadership Team.

· *Communication: Facilitate communication between program team members passed from the leadership team, ensuring information flows effectively and efficiently.

· *Scheduling: Manage calendars, schedules, and appointments for team members, meetings, and events.

· *Training and Onboarding: Assist in training new team members, providing guidance on procedures, policies, and best practices.

· *Resource Management: Label, track, and allocate resources such as materials and equipment to support project goals and objectives.

· *Reporting: Compile, analyze, and present data or information to support decision-making, performance evaluation, and strategic planning utilizing program data bases and spreadsheet reporting tools. 

· *Quality Assurance: Monitor and evaluate the quality of work, client case-note review, deliverables, and processes to ensure they meet established standards and requirements.  Help initiate client case file creation and monitor files to ensure they are maintained throughout clients’ tenures in the program.

• Collect client and mentor feedback by collecting program/activity surveys as needed. 
• Promote program activities and services through public presentations, social media posts, agency newsletter articles, and      volunteer recruitment. Able to present to small and large groups of people. 
• Collaborate and refer clients with other in-house programs, including Employment,Education and Case Mgt.
• Able and willing to transport clients when necessary in agency vehicle.
• Must complete all necessary required professional training in a timely manner.
• Adherence to the Code of Conduct and the Faith and Moral is mandatory.
• Must be sensitive to the service population’s cultural and socioeconomic characteristics.
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization.
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, others. 
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information.
•  Other duties as assigned by the Director of Refugee Employment & Youth Mentoring.

Competencies:

Communication 

Critical Thinking

Leadership

Building Collaboration

Solution Oriented 

Requirements

  

Minimum Qualifications: 

• Education: Bachelor’s degree in social service or business-related field, or Experience: Minimum of (2) years working within a social service environment that demonstrates a sensitivity and appreciation for diverse cultural populations. 
• License and Credentials
  • Have reliable transportation
  • Valid driver license
  • Clean driving record
  • Valid vehicle insurance
  • Must be 21 years of age and adhere to the CCAOSA policy, which will not allow anyone under the age of 21 to opera