Director of Operations

The Director of Operations (DOO) is an operationally orientated individual in the company's Long Term Home Health/PDN Division (TS2). The DOO is responsible for ensuring processes are followed per company policy with both field and office staff. The DOO works closely with the Area Director of Operations (ADO) and/or Regional VP and GM of Long Term Care Division (RVPGM), clinical management team, and all support departments to provide supervision and direction to the internal staff in order to achieve the office’s financial/operational goals, objectives, and standards of performance.  In this role, you will report to the Area Director of Operations.

Duties/Responsibilities:

• Provide supervision and direction to the internal staff in order to achieve the office’s financial/operational goals, objectives and standards of performance

• Responsible for payroll, front-end billing, eligibility and authorizations

• Maintains a current awareness of the abilities and limitations of each field/external staff in collaboration with Clinical Supervisor, Director of Nursing, and operational staff

• Works closely with the ADO and/or the RVPGM to attain the agency goals regarding finances, staffing and operations

• Maintains excellent relationships with all internal and external customers and agencies

• Responsible for maintaining compliance with all State, Federal, local, accrediting bodies and company standards pertaining to staffing/intake, recruitment, screening, hiring process and retention

• Displays effective management and relationship building skills and strives for attaining leadership status

• Develops and refines business acumen, leadership, and all aspects of customer service for operational staff

• Demonstrates knowledge and adherence to the policies and procedures of company and holds staff accountable for carrying out the duties and processes as outlined in company directives/manuals

• Maintains active involvement with issues of cost containment, effectively utilizes staff within staffing guidelines

• Demonstrates an ability to identify and solve problems with initiative/good judgment to reach quality decisions

• Maintains rapport with clients and employees and effectively promotes harmonious interpersonal relationships

• Meets all deadlines on special projects as assigned

• Maintains confidentiality of all employees, patient/client and company issues

• Orients and trains operational office staff

• Assists in hiring clinical staff, maintains human resources requirements along with the People Services Specialist (PSS). Responsible for collecting HR requirements when applicable

• Adheres to and promotes the Compliance Plan; contributes to quality initiatives through the PI process

• Performs all other job duties as assigned

Required Skills/Abilities/Knowledge:

• Demonstrated leadership capabilities in sales and operations

• Achieves targeted goals and revenues

• Excellent public relations ability, interpersonal skills, and professional telephone manner

• Complies with accepted professional standards and practice with all associated governing agencies

• Excellent organizational skills with attention to details and consistent follow-up

• Excellent business decorum and appearance

• Excellent computer skills

• Travel required

Education/Experience/Licenses/Certifications:

• Bachelor’s degree in Business/Marketing/Communications/Provider Relations (preferred)

• One to three years healthcare experience required

Physical Requirements:

“You are not required to disclose information about physical or mental limitations that you believe will not interfere with your ability to do the job.  However, you should disclose any physical or mental impairment for which special arrangements or accommodations are needed to enable you to perform the essential functions of the job. Your description of any impairment and suggestions for reasonable accommodations will be considered in providing reasonable accommodations.”

• Requires the ability to write, dictate or use a keyboard to communicate directives.

• Utilizes proper body mechanics in multiple environments.

• Requires the ability to function in multiple environments.

FLSA Status:  Exempt

EEO Status:  First/Mid-Level Officials and Managers|

 

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