Business Change Lead - Crop

Zurich RCIS provides insurance and superior services through leading agents to protect America’s farmers and ranchers. It’s been an innovator in crop insurance since the crop insurance business was privatized by the federal government in 1980. Today it’s one of the nation’s largest crop insurance providers, offering risk management protection in all 50 states through a national network of about 4,000 professionally trained and licensed agents.

 

The Business Change Lead will play a key leadership role in designing and delivering strategic initiatives that enhance operational performance, enable growth, and drive innovation across the business. This role requires a strong background in Information Technology (IT) and in Crop insurance, Mobile apps, GIS mapping development, and systems integration 

 You will lead cross-functional transformation initiatives, support operational planning and performance reviews, and help build the platforms, processes, and capabilities required to achieve the company’s strategic goals. 

  

Key Responsibilities  

• Lead and execute initiatives aligned with enterprise priorities and long-term goals. 

• Jointly with the head of market execution drive the implementation of ease of doing business for our agents supported by technology  

• Identify opportunities to optimize our business model, systems, tools, and service delivery. 

• Partner with Product, Technology, and Operations teams to align platform capabilities with business strategy.  

• Influence and collaborate with cross-functional leaders to drive execution of strategic initiatives. 

• Promote a culture of change leadership, accountability, and continuous improvement. 

  

What Success Looks Like 

• High-impact transformation initiatives delivered on time, within scope, and aligned to strategic objectives. 

• Measurable improvements in operational efficiency and client satisfaction. 

• Seamless integration of systems and tools that support scalable growth. 

• Strong cross-functional alignment and a culture of innovation and continuous improvement. 

 

Basic Qualifications

• Bachelors Degree and 7 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area

OR
• High School Diploma or Equivalent and 9 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area

OR
• Zurich Certified Insurance Apprentice, including an Associate Degree and 7 or more years of experience in the Claims, Consulting, Risk Engineering or Underwriting area

AND
• Experience in Organizational Effectiveness or Change Management
• Experience in the application of existing and/or change management methodologies and tools
• Project management experience

Preferred Qualifications:

• 8+ years of experience of system design, strategic operations, or enablement roles. 

• Demonstrated expertise in Information Technology (IT) and Crop insurance is essential. 

• Deep experience to improve ease of doing business for Agents  

• Strong analytical, problem-solving, and program management skills. 

• Proven ability to drive results across complex, cross-functional environments. 

• Excellent communication, leadership, and stakeholder engagement abilities. 

  

 

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates