Global Client Coordinator

Company Description

At NBCUniversal, we believe in the talent of our people. It’s our passion and commitment to excellence that drives NBCU’s vast portfolio of brands to succeed. From broadcast and cable networks, news and sports platforms, to film, world-renowned theme parks and a diverse suite of digital properties, we take pride in all that we do and all that we represent. It’s what makes us uniquely NBCU. Here you can create the extraordinary. Join us.

Job Description

The Technology and Operations team provides client services & order management to several organizations throughout NBCUniversal including Television Distribution, Universal Pictures Group and NBCU Global Networks. As part of the Technology Operations team, Global Client Operations serves as the liaison between various departments to fulfill content to all distribution outlets. The GCO Coordinator will work closely with the various internal and external digital media groups, the 24x7 support team, the Media Operations Teams, the Advanced Media Products team, and Engineering to ensure the accurate and reliable distribution of content to secondary platforms and third-party clients.

• Manage brand/client engagement for day-to-day publication of NBCU content to secondary distribution platforms/clients.
• Investigate content-related rejections from clients and over-see re-delivery of media to end destination.
• Track and reconcile root causes of rejections to maintain 99.99% reliable deliveries.
• Support the Content Governance team in analyzing metrics to support workflow improvements. 
• Identify patterns, recommend and implement timely solutions with appropriate parties throughout the supply chain
• Communicating with internal teams on package delivery transfers/issues for all distribution platforms.
• Understanding of various workflows in order to escalate issues to the proper teams or clients.
• All other duties as assigned

This position is eligible for company sponsored benefits including: medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.  Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Colorado applicants only, wage range: $45,000 - $50,000 (not bonus eligible).

Qualifications

• BA/BS in a related field or equivalent experience
• 1+ year experience in digital media or broadcast/entertainment operations
• 1+ year experience directly managing client or account relationships
• Ability to adapt to changing priorities and requirements, including the ability to multi-task and juggle many competing priorities and deadlines
• Successfully able to manage a high volume of emails while maintaining timely responsiveness
• Highly developed communication and oral presentation skills
• Intellecually curious, passionate about solving complex problems
• Technical proficiency in media specifications a plus

Preferred Qualifications: 

• 1+ year experience in a role demonstrating strong technical, quantitative, or analytical skills 
• Excellent teamwork skills, with the ability to effectively interact with all levels of management
• Proficient with Microsoft Office products: Word, Excel, PowerPoint, Outlook
• Knowledge of SharePoint, Teams, Smartsheet a plus
• Must be willing and able to work on any shift including, overnights, swing, or weekend as needed 
• Experience in multiplatform digital content distribution (e.g. Broadband, iTunes, Hulu, etc.)     
• Passion for new media distribution and keeping up to date with emerging platforms and the latest technology trends
• Proven track record of impeccable communication skills, both written and verbal with strong attention to detail      
• Experience interacting with clients, such as programming, post houses and producers
• Possess strong interpersonal skills for interacting with senior leaders and global clients     
• A respectful team player, who follows rules and policy, has good communication skills while maintaining a positive attitude      

Additional Job Requirements:

• Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered (note job #:      )
• Must be willing to work in Centennial, CO or Englewood Cliffs, NJ. 
• Must have unrestricted work authorization to work in the US
• Willingness and ability to work when a critical issue arises, supporting a 24/7/365 operation.

Additional Information

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, c