2023-0039 Engineering Support - Client Deployment Services (NS) - FRI 2 Jun

Deadline Date: Friday 2 June 2023

Requirement: Engineering Support - Client Deployment Services

Location: Wesel, DE

Full time on-site: Yes

Time On-Site: 100%

NATO Grade: A/52,000

Required Start Date: No later than 3 July 2023 (as soon as possible)

End Contract Date: 31 August 2023

Required Security Clearance: NATO SECRET

1. PURPOSE

The statement of work describes the work to be contracted for software and work position deployment services, which will be executed by a contractor under the NATO Communications and Information Agency (referred to as NCI Agency or “the Purchaser” hereafter) technical guidance and oversight.

2. BACKGROUND

The NCI Agency executes various projects, which deliver large quantity of new end user equipment consisting of laptop and workstation kits (detailed kit description is described in section 12 below). This new equipment needs to undergo through additional steps of unpacking, installing a defined image, installation of the equipment at the user’s desk and successful connection to the respective network.

3. SCOPE OF WORK

The work consists of five distinct work packages:

1. Local logistical support (i.e. removing devices from delivery pallets and placing into temporary local storage, assisting with asset and configuration management activities)

2. Deployment of client device baseline, provided by the Purchaser

3. Assembly of end user equipment at user’s desk

4. Configuration, testing and connection of the device to the network

5. Removal of previous workstations and peripherals from the desk, sanitizing classified items, and supporting local logistics

3.1. LOCAL LOGISTICAL SUPPORT

The Contractor shall perform at a minimum the following activities:

A) Breaking down of pallets and relocation of devices to be placed into temporary storage

B) Assistance with asset and configuration management activities (i.e. capturing asset details, recording these and passing these onto ASP staff, in accordance with local guidance). PLEASE NOTE ‐ Asset tagging of workstations/laptops will be completed by NCIA Supply Chain (CSSC) prior to delivery to the local ASP site.

3.2. DEPLOYMENT OF CLIENT DEVICE BASELINE

The contractor shall deploy the provided Client device baseline and only the provided client device baseline on the laptops and workstations in scope. The contractor shall execute at a minimum the following activities:

A) The Contractor shall integrate the software packages provided by the NCI Agency

B) The baseline shall contain only the components provided by the NCI Agency and no other components regardless of their nature (e.g. drivers, settings, applications, scripts, firmware, BIOS) are permitted.

C) Physical inspection of the hardware items for visible damage (screen broken, etc...) and will not deploy the baseline in case of any physical damage this is to be immediately reported to the local CSU staff.

D) Configuration of settings as provided by NCI Agency prior to the deployment of the baseline.

E) Deploy the Client device baseline to the laptops and workstations.

F) Ensure that the deployment for each device has been completed free of any errors or defects and produce and provide a log/report for each hardware asset.

3.3. ASSEMBLY OF END USER EQUIPMENT AT USER’S DESK

The Contractor(s) shall perform at a minimum the following activities:

A) Unpack and disposal of packaging of all the end user equipment in scope at Joint Force Command Naples (ASP Wesel areas).

B) Assemble the end user equipment following the manufacturers’ guidance and NCI Agency (specifically ASP staff) direction (e.g. minimum required distance from other equipment, etc.) using the cables provided with the equipment. The installation will follow NATO EMSEC, physical security policies and installation standards, this information will be provided by the Agency to the contractor at least 10 working days prior to arrival onsite.

C) Connect the end user device in a fully functional work position, including existing workstation/laptop peripheral equipment where applicable (e.g. KVM switches, media converters, etc.) and cabling (not including printers or label writer devices)

D) Assistance with asset and configuration management activities (i.e. capturing asset details, port numbers and desk configuration, recording these and passing these onto ASP staff, in accordance with local guidance).

E) Perform functionality tests showing all the equipment is connected as required (e.g. monitor, keyboard, mouse, an