Sr. Property Claims Training Specialist

Overview

Position Summary:

The primary job function is to develop and conduct various training and educational programs of varying skill levels from basic to complex with emphasis in technical claims training for property claims. 

Responsibilities

Essential Job Functions:

Conduct training and educational programs to instruct Property Claims team members with essential skills development and/or improvement. 

Recommends and actively collaborates or directs creation of new programs/solutions to meet training objectives.  Develops course agenda, materials and teaching aids; formulates outline and determines appropriate instructional methods.  

Keeps updated on developments, methods, and techniques in audit, training, Company policy, and Department of Insurance procedures.  

Tests and evaluates effectiveness of training methods, materials, and courses.  

Works with vendor training partners to vet, strategize, and develop effective and relevant course materials.

Collaborates with leadership for continued training opportunities and development.

Other functions may be assigned

 

Qualifications

Education:

• Bachelor’s degree or equivalent combination of education and/or experience

 

Experience:

• Minimum of five (5) years of experience in a Property claims role

• Minimum of five (5) years Xactimate or commensurate estimating and program usage experience with demonstrated Sketch/dimensioning abilities is required

• Prior instructional/adult learning experience preferred

• Prior advanced construction/restoration experience with residential/commercial structures is preferred

• Hold, or be able to obtain, state Property Adjuster P&C Licenses including, but not limited to, the following states: GA, OK, and TX

 

Knowledge and Skills:

• Advanced knowledge of instructional design, adult learning methods, procedures and philosophies.

• Thorough knowledge of established Company policy and Department of Insurance procedures. 

• Strong technical ability to instruct others on topics regarding resolving Property/Commercial claims and making complex accurate assessments of damage and reparability

• Ability to train appropriate actions taken by claim handlers to settle claims

• Able to maintain objectivity and consistency in evaluating trainee performance, and report same

• Critical attention to detail, good organizational skills, self-initiative to prioritize training needs and curriculum 

• Communication and presentation skills to effectively conduct training and serve as facilitator

• Proficient in Microsoft applications including SharePoint, Word, Excel, Publisher, and PowerPoint

• Proficient in Microsoft Windows operating systems

About the Company

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

 

Learn more about us here: https://www.mercuryinsurance.com/about/careers

Perks and Benefits

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)