Program Manager

Site: The Brigham and Women's Hospital, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Reporting to the Senior Manager, Patient Safety and Risk Management, for Brigham and Women’s Hospital, the Program Manager for Patient Safety will work with quality and safety leaders throughout BWH to provide program management, and analytical/decision-making support for BWH safety initiatives.

The Program Manager will provide comprehensive program leadership, management, and facilitation for assigned patient safety programs and initiatives. They are responsible for data collection, analysis, and reporting to a wide range of clinical, administrative, and executive leaders. The Program Manager must be able to coordinate programs and improvement activities across multiple academic and operational departments concurrently and serves as a highly visible, energetic champion of patient safety throughout the organization.

Extensive daily interaction with staff and senior leadership in the Department of Quality and Safety and throughout Brigham and Women’s Hospital (BWH) and Mass General Brigham (MGB) is a key component of this role.

This position requires program management skills, excellent interpersonal skills, professional maturity and analytic ability. Clinical background and/or experience in patient safety, risk management coordination preferred but not required.

 

Qualifications

• Bachelor’s degree required.
• Master's degree in business, health management, or public health is preferred. 
• Minimum of 2 years of experience working as a program/project manager or equivalent experience in consulting, quality measurement, quality improvement, patient safety, patient experience, clinical compliance and risk management.
• Previous experience in project management/coordination and facilitation of meetings. 
• Comprehensive knowledge of healthcare services, systems and procedures.
• Computer and Internet skills and experience required, including proficiency with MS Office products (Word, Excel, PowerPoint, and Access).
• Superior organizational and interpersonal skills with ability to work independently.
• Ability to manage multiple tasks and projects/program, meet deadlines and manage schedules.
• High degree of professionalism, discretion, respect, and confidentiality.
• Excellent creativity, enthusiasm, and flexibility for developing and implementing new programs.
• Strong management skills with experience in planning, facilitating, and organizing improvement programs.
• Problem-solving ability, data management, and analytic skills.
• Experience with performance improvement methods, including statistical concepts and applications.
• Demonstrated effectiveness as a team member, team facilitator, and team leader.
• Excellent written, presentation and communication skills. Ability to utilize effective communication tools and techniques including preparing cogent, appealing PowerPoint slides, and presenting to clinical and administrative audiences.
• Ability to analyze and present data in a way to influence and change behavior.
• Comfortable interacting with a vast array of administrative and clinical staff, ranging from frontline providers to senior and executive leadership.
• Working knowledge of Electronic Health Records.
• Thoughtful and creative problem-solving skills with the ability to identify and resolve relevant issues that may arise.
• Must be flexible and able to manage a multi-faceted program with a self-directed work style, balanced with the ability to work collaboratively
• Fluency in PC/Microsoft applications including Word, Excel, PowerPoint, and Adobe Acrobat.

 

 

Additional Job Details (if applicable)

Program management of multiple hospital wide patient safety initiatives including:

• Work with committee chairs to identify strategic focus.
• Responsible for ensuring all program goals and related tasks and timelines are completed in an efficient manner.
• Support committee chairs during and between meetings.
• Prepare agendas, minutes and follow-up on action items from meetings.
• Prioritize program deliverables to meet deadlines.
• Provide consulting support to aide decision-mak