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Guest Services Lead - Atrium Health's Carolinas Medical Center FT
Advocate Aurora HealthUnited Statesfull_timeVerifiedPosted 29 Jun 2026
💰 $64,000/yr($42,000/yr – $64,000/yr)
About the role
Department:
Status:
Benefits Eligible:
Hours Per Week:
Schedule Details/Additional Information:
Varies
Pay Range:
$21.85 - $32.80Major Responsibilities
- Coordination: Coordinate activities of assigned teammates.
- Training and Orientation: Orient new teammates and provide ongoing training and assessment of staff. Train volunteers as appropriate to their assignments.
- Meetings Participation: Participate in regular staff meetings with Supervisors and Huddle Meetings with teammates.
- Customer Service: Receive, direct, and provide information to patients, healthcare team members, and hospital guests in a courteous and professional manner. Respond to patient and guest complaints.
- Assistance and Directions: Provide guests with assistance throughout the facility, including directions, patient locations, and location of hospital amenities.
- Policy Communication: Assist families in understanding hospital and departmental policies and procedures and promote open communication of information as appropriate.
- Emergency Response: Respond as directed to all emergency, crisis, and
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