Account Manager - DACH Region

Department: Sales

Employment Type: Full Time

Location: Europe

Reporting To: Jan Kruyt - Director of European Operations

Description

Propeller is on a mission to take the guesswork out of earthworks - reducing wasted fuel, time, and money. We do this through the power of maps. 
Our customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites using drones. With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity.
Propeller empowers everyone to approach, own, and solve problems creatively. We’re data nerds who care about impact, honesty, and each other. We take pride in being a great place to work. We are proud to be recipients of BI Group's Excellence in Customer Experience award and Inspiring Workplaces of Australasia, being recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.

Your Mission

This fully remote role can be based out of the Netherlands, Germany, the UK, or Poland, requiring German fluency.

Propeller is experiencing high growth across all markets. Your mission is to grow and retain accounts in and around the DACH region. Reporting up under the Sales team, you’ll work closely with customer success engineers and sales to help renew existing customers, broaden their use of Propeller’s suite of products in and around the DACH region, and manage relationships with key channel partners (dealers). In collaboration with customer success, you grow the value of our existing accounts in this region. You’ll be instrumental in maturing Propeller’s Account Management function by identifying and implementing scalable processes and standards for customer renewals and channel partner engagement. 
About You 
You bring account management or technical sales experience (ideally in B2B SaaS) with a solid understanding of the SaaS business model. You’re passionate about creating value for customers and optimizing the renewal process. You’re a self-starter who can operate independently and produce results in a fast-paced, rapidly expanding environment. You have a track record of engaging directly with customers and excel in adapting your communication style to suit different audiences. You are a confident and adept presenter and can navigate corporate politics within our customers’ and partner organizations to achieve successful outcomes. 
To do this you will:

• Manage an annual quota and hit or exceed growth and churn targets.
• Proactively grow the value of 150+ accounts, with a focus on Germany.
• Build and maintain effective relationships with hardware and software customers, as well as channel partners (dealers), in partnership with the local Account Executive.
• Drive renewal sales & expansions and prevent churn.
• Negotiate customer contract terms in partnership with our network of dealers and be able to successfully demonstrate value and ROI.
• Educate customers and dealers about any pricing changes to our core platform and any new products available for purchase. 
• Understand each customer's needs and desired outcomes in order to align them with real, effective solutions. 
• Deliver exceptional customer service across a range of customer types and sizes.
• Manage low ARR churn across your portfolio of accounts. 

Learn more about your future team HERE!

Your Skills

• 2+ years in B2B account management or tech sales, with a proven track record of meeting quotas, preventing churn, growing accounts, and driving upsells and expansions.
• Exposure to Construction, Construction Tech, GIS, Surveying, or a related industry (e.g., UAVs, geospatial technologies, or visualization platforms).
• You are a fluent German and English speaker. 
• You excel at showcasing product value in relatable terms, communicating confidently, and negotiating effectively. Handling tough conversation, overcoming objections and re-educating customers comes naturally to you.

Bonus points for

• Experience working with channel p