*****THIS POSITION IS NOT ELIGIBLE FOR VISA SPONSORSHIP*****

What You'll Do:

The Incident Manager is responsible for leading the end-to-end incident management process in accordance with the ITIL framework. This role focuses on the rapid restoration of normal service operations following an unplanned interruption or reduction in service quality. The ideal candidate must have a deep understanding of IT infrastructure, strong communication skills, and the ability to operate calmly and decisively under pressure, especially in a fast-paced and highly-regulated financial services environment.

Primary Duties and Responsibilities:

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

• Lead and manage the full lifecycle of all incidents, especially major incidents, ensuring swift resolution.

• Serve as the command point during major incidents, directing technical teams and coordinating response.

• Manage timely, clear communication with all stakeholders, including executive management.

• Produce comprehensive post-incident and root cause analysis reports.

• Drive continuous improvement of the incident management process and lead post-incident reviews.

• Ensure all incident activities comply with financial industry regulations and security standards.

Supervisory Responsibilities:

• None

Qualifications:

The requirements listed are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.

• [Required] 6+ years in IT Service Management, with at least 3 years in Incident Management in a financial enterprise.

• [Required] Expertise in the ITIL framework and ITSM tools (ServiceNow)

• [Required] Ability to work with a team, ensuring team efficiency

• [Required] Excellent verbal and written communication skills, with proven ability to lead under pressure.

• [Required] Strong analytical and problem-solving abilities

Technical Skills:

• [Required Experience with Microsoft Office desktop tools (Word, Excel, PowerPoint)

• [Required] Broad knowledge of ServiceNow

• [Required] Broad technical understanding of enterprise infrastructure (networks, cloud, servers, etc.).

• Experience with monitoring and alerting tools (e.g., Splunk).

Education and/or Experience:

• [Required] Bachelor of Science in Computer Science or a related discipline or an equivalent combination of education and work experience

• [Required] 3+ years of experience in Incident management

Certificates or Licenses:

• ITIL v4 Certification

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at www.theocc.com.

Benefits

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

Visit https://www.theocc.com/careers/thriving-together for more information.

Compensation