Client Success Senior Manager

<div class="content-intro"><p><strong>About Us</strong></p> <p>At Alteva RCM, we're dedicated to helping healthcare providers thrive through expert revenue cycle management, strategic insight, and innovative solutions. We're always looking for passionate, driven professionals who want to make a meaningful impact, grow their careers, and be part of a collaborative team committed to excellence.</p></div><p><strong><span data-contrast="auto">Position Summary</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">The Client Success Senior Manager provides leadership, oversight, and accountability across a portfolio of physician and practice clients managed through a team of Client Success Managers. This role&nbsp;is responsible for&nbsp;ensuring a high-quality client experience, strong retention, and consistent operational performance across the&nbsp;client&nbsp;success function. Acting as a senior bridge between clients, Client Success Managers, and internal operational teams, the Client Success Senior Manager ensures client priorities are appropriately escalated, aligned, and translated into coordinated action.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><span data-contrast="auto">The Client Success Senior Manager&nbsp;is responsible for&nbsp;managing and developing Client Success Managers, strengthening team execution, supporting high-priority client relationships, and driving consistency in communication, service delivery, and account management practices. This role requires strong healthcare and revenue cycle knowledge,&nbsp;people&nbsp;leadership capability, executive presence, sound judgment, and the ability to manage both team performance and complex client dynamics in a fast-paced environment.</span><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Key Responsibilities</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <p><strong><span data-contrast="auto">Team Leadership &amp; People Management</span></strong><span data-ccp-props="{}">&nbsp;</span></p> <ul> <li><span data-contrast="auto">Lead, coach, and develop a team of Client Success Managers</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contrast="auto">Set clear expectations for client management, communication, escalation handling, and follow-through</span><span data-ccp-props="{}">&nbsp;</span></li> <li><span data-contras