Court Administration Assistant

Posting Date

01/10/25

Application Deadline

01/20/25

Pay Range

Min - 1st Quartile - Mid - Max
$19.75 - $22.06 - $24.38 - $29.00

The expected ENTRY pay range for this position based on experience and equity within the Judicial Branch is $20.21 to $23.00.

This position is non-exempt under the FLSA

What We Offer

We offer generous paid time off, paid sick leave, and 10 paid holidays! We have affordable medical, dental, and vision insurance, and our employees are entitled to coverage by one of several State-sponsored retirement pension plans, our employee assistance program, and wellness incentives. Additionally, our employees have the option of life insurance, disability, a group legal plan, and pet insurance. Click here to learn more!

Job Type

Classified – Judicial JMR

Department

D800 Superior Court

About the Position

We are seeking a friendly, professional, and highly organized Front Desk, Lobby, and Customer Service Information Expert to join our Civil Team. The ideal candidate will serve as the first point of contact for customers providing exceptional service while ensuring smooth and efficient front desk operations. This role combines customer service, information management, and administrative support to create a welcoming environment for all stakeholders.

Location:

This is a full-time, on-site position that requires the candidate to work at our Downtown office location. Remote work or telecommuting is not available for this role.
 

About The Superior Court:

The Superior Court of the Judicial Branch of Arizona in Maricopa County is dedicated to providing a safe, fair and impartial forum for resolving disputes, enhancing access to our services, and providing innovative, evidenced-based practices that improve the safety of our community and ensure the public’s trust and confidence in the Judicial Branch. The Superior Court in Maricopa County, one of the largest, most innovative and progressive trial courts in the nation, seeks innovative individuals to join our team who will embrace our vision of excellence and the principles inherent in the Rule of Law...every person, every day, every time.  We fulfill these principles through a culture that values fairness, respect, integrity, innovation, and safety.

Position Qualifications

We recognize your time is valuable, so please apply if you meet the following required qualifications:

Education:

• High school diploma or GED

Experience:

• Two (2) years of general clerical or administrative experience

OR

Combined Education and Experience Qualifications:

• An equivalent combination of post-secondary education or job-related experience may substitute on a year-for-year basis.

Our Preferred Candidate is:

• Bilingual in Spanish/English

Knowledge, Skills, and Abilities:

Knowledge of:

• Principles and processes for providing customer service including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction

Skill in:

• The use of computer applications including spreadsheets, databases, and word processing software.
• Written and verbal communication with others to convey information effectively
• Critical thinking and evaluating information to determine the best solution
• Providing exemplary customer service

Ability to:

• Learn policies, procedures, and guidelines established by the Court
• Respond courteously to concerns of the public, attorneys, and employees
• Use effective time management skills to handle multiple tasks at one time
• Excel in a high volume and time-sensitive work environment
• Establish and maintain effective working relationships with others
• Understand and accurately brief oral and written instructions
• Make sound decisions in accordance with regulations, policies, and procedures
• Work as a member of a team with minimal supervision

Essential Job Tasks

(This is not an all-inclusive list of all job duties that may be required; employees will be required to perform other related duties as assigned.)

• Greets customers in a friendly and professional manner
• Ability to handle sensitive information with confidentiality
• High attention to detail and problem-solving skills
• Positive, proactive, a