Lead IT Field Engineer

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

SUMMARY DESCRIPTION:
Purpose and function of job (No longer than 3 sentences)

Provide team leadership, engineering support to operational and technical support for Field Engineers and Company’s Information Systems and System Users. Monitor, maintain, provision where applicable and support all networked computers and servers, associated operating systems and service applications (gaming and nongaming). Responsible for ensuring the stability and integrity of all in-house computer and server hardware, software, IP voice, data, video, wired and wireless network services, including Local Area Network (LAN) services, connectivity; to include low voltage services, and acts as liaison with IT Operations Center Systems and network engineers to provide exceptional customer service.

ESSENTIAL JOB FUNCTIONS/DUTIES:
List duties in order of time spent or importance. Essential duties and tasks that must be performed with or without reasonable accommodation.

• Provide team leadership, technical oversight, on-the-job training and mentorship of the Field Engineers with emphasis on career advancement within the Company

• Provide advanced support to Field Engineering team by performing advanced incident troubleshooting and tracking, escalated problem resolution, root cause analysis, product research, fault isolation, follow-up and complete documentation to include action reports to department team leaders

• Identify, prevent, and resolve network server and computer hardware and software failures, including the restoration of configurations with assistance from IT Operations Center engineers or in combined resolution efforts with vendor support engineers and technicians

• Authorizes vendor remote access, confirms proper disconnect when support efforts are completed in an efficient and accurate manner

• Follow all safety guidelines and security precautions

• Responds to computer, network or data security vulnerability alerts and participates in Company IT Event Management communications at the property and regional levels for high priority outage restoration efforts

• Analyze and resolve computer and printer hardware and software problems in an efficient and accurate manner following all safety and security precautions

• Provide setup and teardown services for local, regional and national performing acts. This includes load in, load out, and set construction

• Operation and troubleshooting of computerized lighting systems for stage and industrial areas. Create and control lighting for local and regional acts

• Configuration, programming, and maintenance of high-end sound equipment including mixing boards, amplifiers, audio processors, wired and wireless mic systems. Providing both front and back of house support and operation of these systems during performances

• Install and troubleshoot digital signage systems including both indoor and outdoor displays, video walls, projectors, monument and pylon signs. Familiarity with VGA, DVI, HDMI, and Multicast preferred

• Perform moves/adds/changes on traditional, digital, and IP based phone and voicemail systems. Basic understanding of PRI, ISDN, POTS and IP based communication technology preferred

• Record, monitor, track, and document work performed using the Company’s tracking system

• Certify, test and terminate network cabling systems using Company provided tools and test equipment and identify substandard cable terminations for repair

• Provide scheduled and escalated on-call support for after-hours support issues and resolution

• Provide installation, upgrade, performance monitoring, preventive maintenance, support, and optimization of all network hardware, software, and communication links within property data centers and communications closets or where Information Technology assets are contained in a training or production environment

• Provide advanced support for Company’s Marketing Media Content Delivery Systems

• Perform inventory of Company assets and documents stock levels for department visibility

• Monitor and maintain computer and user accounts for necessary and appropriate access to various software and network applications in accordance with Company policies and procedures

• Coordinate installations with various departments and