Senior Partner Development Manager Streaming

About Index Exchange:Index Exchange is a global advertising supply-side platform enabling media owners to maximize the value of their content on any screen. As a trusted partner and ally, we connect leading experience makers with the world’s largest brands to ensure a quality experience for consumers.
We’re a proud industry pioneer with over 20 years of experience accelerating the ad technology evolution. With our radically transparent business practices and dedication to total market efficiency, we’re committed to upholding the integrity of the programmatic ecosystem at large.
What’s it like to work at Index?Index is an exciting and fast-paced place to work. You'll be able to feed your ambition, lean into trust and transparency, and feel genuine support from your colleagues. We’re built on our core values and live them each day. They're‌ not just buzzwords.
We pride ourselves on our independence and openness, not only in our technology, but in our teams, too. Our diverse and inclusive culture celebrates how we can leverage our unique differences to help drive Index forward.
We have more than 550 Indexers around the globe dedicated to building a safe and transparent marketplace that provides a trusted experience for consumers, and we’re looking for talented professionals to help take us to the next level.
Are you ready to join the programmatic evolution?Index Exchange is seeking a dynamic Senior Partner Development Manager Streaming TV (STV) to join our growing, collaborative team! This role will focus on growing revenue for our Streaming TV media owners via our real-time programmatic exchange. The Senior Partner Development Manager will work closely across our entire Partner Services team to implement systems and provide excellent customer service to our partners.
It is the Senior Partner Development Manager's job to ensure that Index exceeds our publishers’ expectations by optimizing their current setup and identifying areas of growth. The ability to work independently and to be responsible, enthusiastic, proactive and self-motivated is a must. You will use your knowledge and your understanding of Index's offering to position complex, innovative, real-time media trading solutions as simple, accessible and easy to understand. As an advocate for streaming media owners, you will track, resolve and/or escalate client issues while communicating updates and managing expectations both internally and externally to contribute to the culture of learning and growth at Index. As you develop your expertise we’ll look to you to participate in regular knowledge share sessions with the team to both teach and learn new strategies for optimizing and enhancing campaign performance.
What we’re looking for:

• Strategic: As you learn about our business, we’ll look to you to identify actionable insights and new opportunities for our partners to increase revenue and drive greater marketplace demand
• Curious and Innovative: You are always thinking of ways to better streamline a product or process with the mindset of implementing these solutions at scale, especially when it comes to the STV landscape
• Collaborative: You’ll need to work cross-functionally with other Index Exchange Sell-Side and Product teams to implement operational strategies, create feedback/insight/reports and document new processes to help improve the partner experience

Here’s what you’ll be doing:

• Manage and develop client relationships for Index’s North American STV clients through the full life-cycle of the account — onboarding, client UI walk-throughs, ongoing relationships & yield management achieved via 1:1 engagements and communication with clients
• Identify areas for automation of internal processes and communication to better serve media owners at scale
• Identify actionable insights and new revenue opportunities for our partners to increase revenue and drive greater marketplace demand across the full publisher portfolio and execute optimization suggestions through communication with clients
• Perform operational tasks including, Streaming TV campaign management, daily performance monitoring and optimization
• Drive Index product adoption and upsells through a deep understanding of client needs and product knowledge, while being the day-to-day contact for our media owner partners and point person for all client discussions
• Utilize Salesforce and other internal systems to ensure all account information is accurate and up to date
• Track, resolve and/or escalate clien