Customer Success Intern

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT WE’RE LOOKING FOR

Braze is looking for an inquisitive data and marketing oriented individual that loves using technology to humanize brand connections with consumers. In this role, you will work closely with our Customer Success team, which is responsible for managing and growing our customers’ digital marketing initiatives, strategies, and customer lifecycles through the Braze Customer Engagement Platform.  In short, our skilled Customer Success Managers are the bridge between the possible and the actual for marketers using Braze.  Our CSMs create mutual value with our customers driving adoption, advocacy, renewals, and upsells for Braze by helping customers meet their business goals.

WHAT YOU'LL DO

• During your internship, you will work closely with several Customer Success Managers (CSMs), who will work with you to define a project (or projects) that will improve the way in which our CSMs work with customers.  
• You will be responsible to deliver a presentation and any other defined project deliverables at the close of your project and internship.
• For your final project, you will be expected to assist or run all planning and scoping tasks, documentation and administrative tasks, and all implementation and execution tasks.
• Additionally, after presenting your project you will be responsible for building a communication and socializing plan across the CS organization, taking into consideration feedback loops and any necessary data analysis.
• Finally, if necessary, you will be responsible for the development and distribution of any final project materials that will help Braze CSMs or Braze customers.

WHO YOU ARE

• You are a BA/BS or MA/MBA candidate from a top institution with the expectation that degree will be obtained between December 2024 and August 2025
• You have a minimum of 3 years undergraduate experience, ideally in a program that supports internship summer electives
• You manage projects and tasks to completion
• You’re interested and eager to learn more about Braze, Customer Engagement Platforms and Customers Success
• You have a keen interest in exploring the intersection of technology, marketing, mobile and human connections
• You are known for being a team player and can thrive in a fast paced environment
• You are good with ambiguity and look for solutions, take initiative, and welcome feedback
• Your interests include marketing strategy, digital marketing, technology and mobile trends 
• You are known as a problem solver and you're not afraid to tackle technical problems
• Available for a 10 week internship between June and August of 2024
• Intellectually curious, passionate, and inventive
• Attention to detail, strong communication, and a curious thinker
• Ability to work in-person part of the time at our NYC office

WHAT YOU'LL GAIN

• First hand knowledge of Customer Success, one of the fastest growing disciplines, in a quickly maturing and evolving start-up environment
• Experience working at a rapidly growing tech start-up that is passionate about forging connections between consumers and the brands they love by creating human connection through technology
• A solid understanding of the Braze platform and technology and how it helps customers deliver on their digital marketing strategies at incredible speed and scale 
• A deep understanding of the importance of Braze customers and how our Customer Success team works to put our customers at the center of all we do 
• An opportunity to connect with a diverse set of friendly and fun professionals who are passionate about what they do and how they do it
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