Customer Account Manager (Onsite)

Date Posted:

2025-03-24

Country:

United States of America

Location:

PW201: Atlanta 710 Westlake Parkway, Atlanta, GA, 30336 USA

Position Role Type:

Onsite

Pratt & Whitney is working to once again transform the future of flight—designing, building and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

If you would like to work in a dynamic environment and possess the motivation to incorporate new ideas into practice, this may be the opportunity you’ve been waiting for!

This role is responsible for customer service of Pratt & Whitney Geared Turbo Fan new spare parts business for our critical and strategic customers.

What You Will Do:

• Management and timely support of large, complex, & high-volume customer DTO.

• Develop and maintain effective customer relationships through frequent communications (email, phone calls, onsite customer support.)

• Manage all aspects of customer order management to fulfill customer requirements on time

• Daily interface with other teams in the organization (Planning & Forecasting, Finance, Delivery Assurance, etc.)

• Identify and communicate/escalate critical part requirements for airline customers & shops

• Support regional manager with escalation and ensure timely resolution of customer request on a global basis. 

• Support general customer operational issues related to spare parts

• Engage with customers on a weekly basis in support of organizational sales goals

• Up to 10% travel

What You Will Learn:

• Geared Turbofan Aftermarket Overhaul process

• Commercial Engines business models

• End customer interaction

Qualifications You Must Have:

• Bachelor's Degree and 10 years of experience to include commercial airlines business, customer service or engineering or an Advanced Degree and 7 years of experience to include commercial airlines business, customer service or engineering

• Knowledge of engine and part nomenclature, engine maintenance and overhaul procedures

• Experience supporting continuous improvement projects

• Microsoft office experience

• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here:  https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62 

Qualifications We Prefer:

• Working knowledge of SAP preferred

• Data Mining experience

• Frequent collaboration in a team environment; should also be able to work independently

• Highly adaptable in fast faced and evolving industry

• SAP experience

Learn More and Apply:

What is my role type? In addition to transforming the future of flight, we are also transforming how and where we work. We’ve introduced role types to help you understand how you will operate in our blended work environment.

This role is:

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance workers, as they are essential to the development of our engines.

Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee’s personal responsibility.

The salary range for this role is 124,000 USD - 250,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for