Shore Ex Group Sales Specialist

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation and benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

 

The Royal Caribbean Group’s Royal Caribbean International brand has an exciting career opportunity for a full time Shore Ex Group Sales Specialist on the Sales Team reporting to the Supervisor, Shore Ex Sales and Operations.

 

This position will work on-site in Miami, Florida

 

Position Summary:

 

In this position, you would be responsible for actively seeking and selling shore excursions to affinity and corporate groups as well as global full ship charters for the Royal brand. This entails being involved in the day-to-day sales and promotion of our group shore excursions.  You would be expected to work closely with the Field, Corporate and Internal Sales Teams, Corporate Event Planners, Charter Account Executives, travel partners, IR Offices, Contact Center Teams, and direct clients.  You would be responsible for achieving and exceeding revenue targets together while maintaining and delivering the highest level of sales and customer service. You would need to maintain a strong sales focus and consistently explore ways to develop new business by using leads provided through Salesforce, through internal and external contacts and asking existing clients for new business.

 

Essential Duties and Responsibilities:

 

• Successfully educate travel partners, Field, Corporate and Internal Sales Teams and clients about the value and benefit of purchasing our Shore Excursion Program.

 

• During sales opportunities, consistently provide a combination of our standard tours and customized experiences, well suited to the needs of the client.

 

• Maximize shore excursion revenue by customizing, up-selling, recommending VIP experiences and providing unique shore excursion options to our various clients and partners.

 

• Builds and maintain strong relationships with the Internal Sales Teams and key business partners to develop and generate business and client referrals.  

 

• Responsible for accurate and timely recording of full account information and activity into the Salesforce system. Maintain accurate records of all sales and prospecting activities including sales calls, presentations, closed sales, and follow-up activities, including the use of Salesforce.com.  Work on developing deposited sales leads provided through the Salesforce system.

 

• Professionally prepare PowerPoint and written presentations, proposals, contracts; assist with site inspection requests in line with company and department standards. Additionally, work with Shore Excursions Account Managers and Tour Operators to design customized Shore Excursions best suited to client preferences. Collaborate with team members to build our library of unique experiences.

 

• Effectively present to a wide range of audiences from travel partners, travel executives to internal executives and sales teams.  Conduct training sessions with internal departments on group shore excursion programs/options and the importance of capturing the group shore excursion business.

 

• Participate in sales events, trade shows, training opportunities, site inspections, familiarization tours and assist on-site for cruises as required.  Conduct training sessions with internal departments on group shore excursion programs/options and the importance of capturing the group shore excursion business.

 

• Determine appropriate group tour pricing inclusive of margins and commission to travel partners. Individual is empowered to negotiate pricing within pre-established parameters and determine most attractive commission program that will entice a travel partner or group leader to do business with us.

 

Qualifications, Knowledge and Skills:

 

• Bachelor’s Degree in related field

 

• Minimum 3 years direct sales experience in a travel related field.  

 

• Proven ability to meet sales quotas.

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• Excellent understanding of sales process from initial inquiry to closing sale.

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• Destination knowledge required. 

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• Must be an effective and professional communicator through both verbal and written word.

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• Strong customer service skills.

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• Ability to work in a fast paced environment, work independently, take initiative to prioritize and complete multiple projects a