Senior Product Designer

The Administration and Assistance team within the IDEAS organization is on a mission to redefine the customer support experience through thoughtful, human-centered design. We are passionate about delivering seamless, AI-driven self-help solutions that empower millions of users globally. Our team thrives on collaboration, embraces a growth mindset, and is committed to continuous learning and innovation. If you’re excited about shaping the future of support experiences and working at the intersection of design, technology, and empathy, we’d love to meet you.

The Administration and Assistance Design team is central to Microsoft’s cloud strategy and our broader mission to empower every person and organization on the planet to achieve more. Our team owns the end-to-end admin and support ecosystem. From the Microsoft Admin Portal to diagnostics, agent tooling, and telemetry systems that drive continuous product improvement. We believe in doing, learning from mistakes, and staying obsessed with delivering the best support experience possible.

We are looking for a Senior Product Designer to join our team and lead the design of tools that deliver self-help content to millions of Microsoft customers. You will partner closely with product managers, engineers, and fellow designers to translate business goals into intuitive, efficient, and delightful user experiences. You’ll be expected to bring an understanding of the full design process—from information architecture and interaction design to visual design, prototyping, and usability testing.

Responsibilities

• Design Excellence: Understand the behaviors, motivations, and needs of our customers to develop and deliver relevant and impactful experiences. In-depth understanding of Design Systems and how to deliver impactful experiences within those constraints.
• Cross-Functional Collaboration: You will interact with creative team members, product managers, engineers, and executive stakeholders to define, iterate, and implement new and existing product features, ensuring alignment with business, technical, and user requirements.  You will work with user researchers to coordinate testing efforts, interpret test results, and incorporate results into design efforts. Participate in and contribute to foundational research.
•  Compelling Communication & Storytelling: Present design concepts and decisions to cross functional partners and stakeholders, articulating design rationale clearly and effectively. 
•  Mentorship: Foster a culture of creativity and innovation through mentorship and collaboration with other designers. 

Qualifications

Required Qualifications:

• Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 5+ years experience working in product or service design 
  • OR Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 4+ years experience working in product or service design 
  • OR equivalent experience 
• 4+ years of professional experience designing and prototyping in Figma.

Other Requirements: 

• Applications must include a link to a design portfolio. 

   

Preferred Qualifications:

• Bachelor's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 8+ years experience working in product or service design
  • OR Master's Degree in Industrial Design, Product Design, Human Computer Interaction, User Experience, Interaction Design, or related field AND 6+ years experience working in product or service design
  • OR equivalent experience (e.g., demonstrated experience working in product or service design or using design thinking to solve problems)
• 4+ years experience shipping products to customers as a result of an end-to-end design process <