Customer Care Manager

<h2>Your main tasks</h2> <ul> <li><span>Responsible for global customer related knowledge management process, including knowledge generation and distribution</span></li> <li><span>Development of global customer onboarding program</span></li> <li><span>Identify weaknesses in the existing knowledge base and fixing them</span></li> <li><span>Facilitate and manage collaborative knowledge generation across global subsidiaries, headquarter, partners and other stakeholders in a digital and complex environment</span></li> <li><span>Maintain and develop the global knowledge base within a knowledge management software</span></li> <li><span>Responsibility for diversifying knowledge into target group appropriate content</span></li> <li><span>Develop and update customer service training plans for internal and external customer service agents</span></li> <li><span>Train different stakeholders on customer service and product related knowledge</span></li> </ul><h2>Your profile</h2> <ul> <li><span>Education in Business, Communication or related fields, alternatively diabetes related education</span></li> <li><span>Fluent in written and spoken English</span></li> <li><span>Minimum of 2 years of working experience (preferably within MedTech or diabetes related environment)</span></li> <li><span>Good understanding of business software (ideally experience with knowledge management software)</span></li> <li><span>Strong communication and educational skills with good attention to details</span></li> <li><span>Good networking, influencing and collaboration skills</span></li> </ul>