Loss Prevention Officer (PM Shift)

Company Description

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Job Description

Loss Prevention Officer:

At Fairmont Hotels & Resorts, ensuring the safety and wellbeing of our Colleagues, guests and visitors is an integral part of our operations. As a Loss Prevention Officer, your attentiveness, efficiency and commitment will ensure your hotel remains a safe, enjoyable workplace and travel destination.

Reporting to the Manager of Loss Prevention, responsibilities and essential job functions include but are not limited to the following:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete awareness of:
• scheduled group activities and house count.
• hotel facilities and services.
• hours of operation.
• facility layout.
• fire and emergency plans.
• departmental rules of conduct.
• Review department log records and be familiar with pertinent information relevant to the daily shift.
• Review the hotel status and follow up actions with the previous shift officer.
• Issue keys to designated hotel personnel.  Maintain accurate records and ensure the safekeeping of such.
• As colleagues arrive via the colleague entrance, check colleague I.D.'s. 
• Ensure all non-hotel personnel arriving at colleague entrance are properly badged while on property.
• Inspect colleague packages, purses, bags, etc. as colleagues enter or leave the property.
• Provide escorts for colleagues, upon request.
• Patrol the property with specified equipment, checking all designated points and document all actions taken.
• Ensure that after hours access into secured hotel areas are properly authorized, monitored and documented.
• Handle deliveries received during non-business hours.
• Work with outside agencies (i.e., police).
• Coordinate emergency situations.
• Keep supervisory personnel informed of all important occurrences and emergencies in progress.
• Control and coordinate Loss Prevention department communications for the entire shift.
• Contact the Loss Prevention Manager immediately for emergency situations. 
• Investigate duress alarms. Demonstrate proficiency with regards to the comprehension and use of all applicable codes.
• Receive radio and telephone reports of emergency situations. Determine nature, location, priority of emergency and promptly dispatch emergency response and back-up as necessary.
• Maintain vigilance of all monitors and alarm panels and be familiar with their operation.
• Familiarity with the operational use of the fire alarm enunciator panel.
• Be familiar with the use of the fire/emergency phone for fire department/paramedic calls.
• Keep track of all units and remain aware of their location and status at all times. Maintain contact with all units on assignment. Be knowledgeable of the areas to be controlled, officers on duty, building locations, emergency telephone numbers and the facilities and availability of emergency services.
• Resolve safety hazard situations.
• Ensure all guest room doors are secured; assist guests with room access.
• Annotate all room lockouts in the computer and in the pass-on book.
• Investigate suspicious persons on hotel property.
• Maintain familiarity with all aspects of the Emergency Procedures Manual.
• Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints and other guest complaints; complete documented reports.
• Be familiar with the use of the engineer’s radio and how to directly call appropriate engineers for emergencies.
• Respond to the scene of guest/colleague accident promptly; administer first aid/CPR; communicate specified information to E.M.S./medical personnel as required.
• Report to scenes of guest or colleague fighting.
• Comply with state regulations and hotel guidelines for handling i