Analyst Business Systems, Senior

Requisition ID: 18334

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• Pension Plan (at no cost to the employee)
• 401(k) plan with employer matching
• Available your first day: Medical, vision, dental, and life insurance
• Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
• Parental leave (up to 4 weeks) and adoption assistance
• Wellness programs (including access to a recreation and fitness facility)
• Short and long-term disability plans
• Tuition assistance for both undergraduate and graduate programs
• 10 Employee Resource Groups for career development, community service, and networking

 

Summary

The Senior Business Analyst will collaborate with leadership at all levels to incorporate technology into the Water Stewardship goals and objectives. This role requires strong business acumen, excellent oral and written communication skills, flexibility, self-motivation, and strong interpersonal skills. As a liaison between business stakeholders and development teams, the analyst will ensure that business needs are clearly defined, thoroughly documented, and effectively translated into high-quality solutions. Additionally, this role will facilitate Agile processes, refine user stories, and drive continuous improvement.

What You'll Do

1. Requirement Elicitation and User Stories: Conduct discovery sessions, workshops, and interviews with the business to gather requirements and translate them into well-defined user stories with clear acceptance criteria.
2. Backlog Management: Working closely with the Product Owner to prioritize the product backlog and ensure it reflects the needs of the business and the development team.
3. Stakeholder Management: Acting as a liaison between business, development teams, and product owners, ensuring clear communication and understanding of project objectives. Help stakeholders understand Agile practices and manage changing priorities.
4. Process Improvement: Identifying areas for process improvement and recommending solutions to enhance efficiency and effectiveness. Must be an advocate for Agile principles. 
5. Documentation: Maintaining up-to-date documentation, including user stories, acceptance criteria, and any other relevant artifacts that support the Agile process
6. Continuous Improvement: Identifying opportunities for process improvements within the Agile framework and recommending changes to enhance team efficiency and product quality.
7. Mentoring and Training: Providing guidance and training to junior business analysts and other team members. Share knowledge of business analysis techniques and frameworks.
8. Solution Design: Collaborating with technical teams to design solutions that meet business needs and requirements.
9. Risk & Impact Analysis: A