Customer Finance Services Representative

 

We are ZimVie, a publicly traded, global life sciences leader focused on restoring daily life by advancing clinical technology to improve patients’ smiles, function, and confidence. Our company is founded on a legacy of trusted brands, products, and clinical evidence made possible through an inclusive and collaborative culture that empowers our team members to bring their whole selves – their best selves – to work every day to accomplish our Mission. Together, our dedicated, diverse global team is shaping an exciting future for ZimVie — we hope you’ll consider being a part of it!

 

 

Job Summary:

Responsible and accountable for the collection of past due invoices and monitoring of assigned customer accounts to maintain past due and credit risk at a minimum. Working closely with Customer Service and Sales Organization, provide excellent customer service by responding to queries and resolving issues and disputes raised by customers and internal stakeholders. Focus activities on being customer-minded, while achieving corporate DSO goals and minimizing bad debt exposure.

 

Principal Duties and Responsibilities:

• Responsible to monitor assigned customer accounts and tightly follow-up on past due accounts.
• Initiate daily contact with customers by phone or e-mail to collect past due amounts.
• Research and resolve queries, disputes, complaints and short payments in a timely manner.
• Respond timely to all e-mails and inquiries from internal and external customers.
• Closely collaborate on a daily basis with Customer Service and Sales Organization.
• Build good rapport and working relationships with key customers.
• Maintain well-documented customer files and track collection efforts in collection tool.
• Identify and escalate credit risks and uncollectable accounts to management.
• Timely escalate issues and concerns that cannot be resolved to management.
• Analyze accounts daily before releasing orders on hold.
• Monitor credit limits and terms for customer accounts. Suggest adjusted credit limits if appropriate.
• Complete administrative tasks as assigned by management.
• Complete ad-hoc requests and reports.
• Work towards set goals and meet metrics (number of calls, amounts collected, bad debt etc).
• Provide cross-team and back-up support.
• Ensure adherence to Finance and Compliance policies.
• Support Management with various projects, identification, development and implementation of continuous process and service improvement initiatives.

This is not an exhaustive list of duties or functions and may not necessarily comprise all of the "essential functions" for purposes of the ADA.

 

Expected Areas of Competence (i.e., knowledge, skills, and abilities)