Sr Product Manager - Cloud Observability - Federal

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

We're looking for a passionate, driven Senior Product Manager who can help us define product vision and provide thought leadership to deliver Observability and Cloud data logging offerings for the ServiceNow Cloud. 

These services will enable internal operations and engineering teams to be more effective through real-time access to service telemetry and robust usage of advanced machine learning capabilities.  The Senior Product Manager will drive roadmap priorities, define and deliver features (based on target personas) working with internal engineering teams (spread geographically), define and track KPIs focused on product and feature adoption, and write technical product updates as needed.  This role provides a high-impact opportunity to work on solving tough data logging related challenges in a high-energy, startup-like environment with experienced engineering leaders and a highly collaborative team.

What you get to do in this role:   

• Conceptualize and drive execution of end-to-end data and analytics scenarios, dashboards, reports and metrics that leverage telemetry from ServiceNow farm. 
• Partner with large number of internal customers to understand their data, Monitoring and reporting needs, prioritize and maintain a unified roadmap for the delivery of data, Monitoring & analytics scenarios.
• Enhance best practices with data modeling and maintain documentation on data ingestion pipelines, all sub-services and components and associated dependences and also our hot spots/gaps in monitoring.
• Strong Analytical and troubleshooting skills are critical for being successful
• Ongoing team wide communications with stakeholders on feature development progress and future roadmaps
• Work across a large-scale organization to coordinate delivery plans and also be able to set reasonable expectations 
• Should be able to write User Stories to clearly articulate asks, convert them into development deliverables. Must be able to define clear unambiguous acceptance criterions
• Should be able to work with the dev team as a trusted partner and unblock them
• Be an active member of the team that contributes to the success of others and not just focused on self
• Drive continuous improvement on projects and develop repeatable processes that scale across teams and roll them out while looking for continuous improvements
• Operate with a Growth Mindset and demonstrated ability to Create Clarity, Generate Energy across teams and Deliver Success.

Please Note:
“This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.  Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Qualifications

To be successful in this role you have:

• 6+ years’ experience with technical program management AND/OR Product Management , driving programs from concept to implementat