Senior Platform Product Owner

Sr Agile Product Owner - BA07FE

Agile Product Owner - BA07DE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.          

The Hartford’s Priority Business organization is seeking a Senior Platform Product Owner to help shape the future of The Hartford Priority Benefits Platform—a modern, digital-first solution designed to transform the quote-to-service experience for our customers.

As a Sr. Platform PO, you will be responsible for leading the implementation of new products, capabilities, integrations, and user experience enhancements across platform modules, including but not limited to quoting, client onboarding, member enrollment, and ongoing service. Working cross-functionally with internal and external partners, you will lead the translation of product strategy into platform features that drive business outcomes. You will partner with epic owners to define/refine lean business cases, focusing on defining a solution vision that maximizes value and minimizes implementation time and complexity. Leveraging user feedback, data, competitive insights, and business expertise, you will reimagine user journeys, drive operational efficiencies, and use KPIs to monitor and measure impact.

The Sr. Platform Product Owner will report to the Platform Product Manager and may be based in one of our Hartford offices on a hybrid basis (three days a week in the office); candidates that do not live within a reasonable driving distance to one of our offices would have a remote work arrangement, traveling as business needs require. If you thrive on solving complex problems, reimagining customer journeys, and working collaboratively to drive measurable outcomes, then this role offers the opportunity to lead meaningful changes and shape the future of how we serve our Priority Business customers.

Responsibilities

• Conduct timely and quality discovery on assigned initiatives to uncover customer pain points, process inefficiencies, and automation opportunities; define problems worth solving using industry best practices, frameworks, and cross-functional workshops.
• Partner with epic owners and process optimization SMEs to develop lean business cases, including cost-benefit analysis, value estimation, success measures, and delivery timelines.
• Translate program backlog priorities into epics and features, ensuring MVP scope maximizes business value while minimizing complexity and effort, guide feature breakdown into user stories and detailed acceptance criteria in partnership with internal and external partners
• Guide work through the Program Kanban Board, ensuring exit criteria are met and capability definition and refinement occurs timely, efficiently, and with quality
• Validate and test delivered functionality against defined requirements and business intent, ensuring quality outcomes.
• Define success criteria for assigned initiatives and ensure alignment with journey-level KPIs; monitor and measure impact to ensure enhancements contribute towards growth, experience and operational efficiency business goals.
• Drive capability adoption by partnering with change leaders and leveraging program resources to unlock intended business value.
• Recommend feature backlog prioritization and influence stakeholders to balance needs across the program, not just individual epics.
• Leverage feedback loops, qualitative and quantitative data, competitive insights, and other resources to develop recommendations that advance business goals and shape the platform roadmap.
• Conduct feature demos for business partners, field teams, and distribution partners to drive understanding and engagement.
• Stay current on industry trends, product management best practices, and competitive intelligence to inform strategy.
• Operate with an ownership mindset—be proactive, innovative, and challenge the status quo to deliver customer-first solutions.

Qualifications

• Bachelor’s degree required, MBA or equivalent preferred.
• 7+ years of experience in financial services required experience in employee benefits insurance highly preferred.
• 4+ years of experience in product ownership, product management, and/or digital transformation, including roadmap development, feature definition, and agile delivery.
• Proven ability to transform and optimize customer journeys and operational processes to deliver on growth, experience, and/or efficiency outcomes.
• Strong organizational, time management, and accountability skills.
• Proven abi