Director of Marketing and Patron Services

Job Title

Director of Marketing and Patron Services

Classification

Administrator II

Auto Req. ID

558114

Salary Range

Classification Range $5,053 - $16,221 per month

(Hiring range depending on qualifications, not anticipated to exceed $8,700 - $10,700 per month)

Work Schedule

Monday - Friday, 8:00 AM - 5:00 PM

Why CSUF

California State University, Fullerton (Cal State Fullerton) is a leading public university committed to student success, academic excellence, and inclusive excellence. The university fosters a collaborative environment that supports teaching, research, and service while promoting innovation and professional growth. Cal State Fullerton is both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution, and a recipient of the Seal of Excelencia (2021 and 2024) from Excelencia in Education. Joining Cal State Fullerton means becoming part of a community dedicated to advancing student achievement, career success, and economic mobility.

Department

Cal State Fullerton’s College of the Arts within the Division of Academic Affairs is an essential part of the creative fabric of Southern California, proudly serving as both an academic and cultural resource. We are a living laboratory for the arts, where success is measured in lines of dialogue, phrases of choreography, sheets of music and slabs of clay. Our alumni leave lasting legacies by contributing to the vitality of the arts nationally and globally and can be found in all facets of the thriving art and entertainment industries. We seek an exception individual to join our Arts Marketing and Patron Services department as the Director of Marketing and Patron Services (Administrator II). The ideal candidate in this role should have a positive attitude, an active, energetic mind, and a leadership style that is characterized by highly ethical practices and a commitment to inclusivity, openness, flexibility, integrity, and kindness.

Duties and Responsibilities

The Director of Marketing and Patron Services provides comprehensive marketing and administrative leadership for the College of the Arts (COTA), including the Dean's Office, Development, the Department of Art, the Department of Theatre and Dance, the School of Music, and the Marketing and Patron Services offices. This role is responsible for overseeing personnel and managing operations within the Marketing and Patron Services Office and Box Office, ensuring productivity and efficiency across the units. The position is responsible for strategic planning, directing, and managing marketing campaigns to support the College's goals and initiatives. The Director is dedicated to planning and managing strategic marketing campaigns for the College of the Arts. This includes overseeing marketing operations, advising on image and brand identity for the Performing Arts Center and COTA Galleries, promoting collaboration between departments and schools, and overseeing the creation of student recruitment promotional materials for the College.

The Director oversees the Marketing and Patron Services Office personnel and Box Office staff, monitoring productions, and providing leadership and expertise. This includes weekly staff meetings, fund reconciliation, oversight of box office operations, front-of-house audience services, purchasing, printing, financial projections, and reports. The Director consults with the Dean and Associate Dean on policy and personnel matters, coordinating communication across departments, and advises on operating policies for the Performing Arts Center. Oversees all College of the Arts websites and social media. The Director plays a critical role in ensuring cohesive communication strategies, effective audience engagement, and the successful promotion of the College's highly visible performing and visual arts programs. Other duties as assigned.

Inclusive Leadership Statement

Inclusive Leadership Statement is required below, please be sure to address the following as a minimum. Please add additional information as you see necessary and applicable:

• What does inclusive leadership mean to you.

• A description of your experiences working with individuals with a different perspective.

• A description of how issues of inclusivity have impacted you personally or professionally.

Essential Qualifications

Bachelor of Arts degree from an accredited four-year college or university. Possession of  excellent communication (verbal, written) and math skills. Working practical knowledge of computer programs such as Microsoft Office and Adobe Creative Suite. Demonstrated creativity in producing successful marketing campaigns, including electronic and printed materials. Working knowledge of best practices in w