Account Manager, Product Sales Strategy

Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)

Job Summary

Responsible for providing account management and sales support for an assigned portfolio of existing customers. Develop and manage overall account strategies for specific named accounts, including identification of incremental revenue opportunities, new product and service opportunities and retention of existing services. Responsible for overall customer relationship management and customer satisfaction in addition to delivering customer revenue and retention objectives

Job Description

The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience.

Comcast Technology Solutions (CTS) brings proven Comcast technology to the world, enabling partners to think big, go beyond, and lead the way in media, advertising, communications, technology and more.

About the Role:

In this role, you will be responsible for owning the customer relationship with assigned accounts in support of the CTS Advertising business. You will have a focus on day-to-day support for all their media management, post-production, and delivery needs, in addition to overall retention and growth strategies.

What You’ll Do:

• Conducts product demos, user trainings, and delivers proposed solutions to meet the needs of the assigned customers.
• Maintain customer satisfaction and serve as the primary escalation point for any customer issues or escalations that arise.
• Manage the cultivation, execution and delivery of sales and service solutions to national accounts.
• Collaborate with cross functional teams (including sales, finance, IT, product, development and operations) to develop project plans and optimize overall sales strategy, while providing a superior customer experience.
• Maintain day-to-day relationships with clients while promoting company services across multiple organizational levels including but not limited to C-level and Executive level personnel.
• Manage existing revenue, funnels, reporting and forecasts supporting business unit and customer operational goals and objectives.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Skills & Experience We’re Looking For:

• Exceptional and professional communication
• Data analytics
• Presentation skills
• Customer service/support
• Microsoft Excel
• Salesforce

About Our Perks & Benefits:

We are determined to create an environment where our employees feel valued, understand our business goals, and are motivated.

Here's a look at just some of the perks and benefits we make available to our US-based employees:

• Medical & Dental
• 401(k) Savings Plan
• Generous paid time off
• Life Milestones - from adoption assistance, childcare resources, pet insurance, and more, Comcast supports you at all life stages.
• Courtesy Services - We offer all of our full-time employees in serviceable areas free digital TV and internet.
• Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Learn more at jobs.comcast.com/life-at-comcast/benefits

Reasonable Accommodation

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request an accommodation