Project Manager- Service

About ATS Industrial Automation

With 40+ Years of experience bringing excellence to the automation field, ATS is an industry-leading automation solutions provider to many of the world’s most successful companies. We leverage our experience by creating custom automation, repeat automation, and services in industries such as transportation, consumer products and energy.

 

About the Role

 

The Project Manager - Service plans, executes, and supports the delivery of factory automation service projects, ranging from small reactive work to large, complex upgrades and retrofits. Accountable through assigned technical resources, this role leads projects from initial proposal support through execution, installation, financial performance, and customer satisfaction through the warranty period.

 

Serving as the primary customer contact, the Project Manager - Service coordinates internal and field teams, manages technical information, and ensures projects are delivered safely, on schedule, within budget, and to quality expectations. As a key contributor to the project delivery team, this role ensures customer needs are met while upholding ATS standards for quality, safety, and professionalism.

 

This is a highly dynamic and fast-paced role requiring an agile leader who can manage multiple service projects with competing and shifting priorities. The Project Manager - Service is expected to demonstrate integrity, professional competence, and adhere to all ATS Quality Procedures, process flows, safety requirements, and company policies.

Job Duties

ESSENTIAL RESPONSIBILITIES:

• Plan, create, and own project schedules appropriate to scope, ranging from urgent reactive service work to detailed, multi‑phase upgrade and retrofit projects.
• Develop, manage, and control project material and labor budgets across service engagements of varying size, urgency, and complexity.
• Review incoming purchase orders to ensure alignment with approved proposals, scope of work, assumptions, and commercial terms.
• Serve as the primary customer point of contact, managing communication, expectations, and issue resolution from project initiation through closeout.
• Lead and facilitate regular internal project team meetings; document and track actions, risks, and decisions.
• Lead customer-facing project meetings appropriate to project complexity—from rapid coordination for reactive work to formal reviews for larger upgrade and retrofit projects.
• Coordinate and track engineering, design, and build activities using resource plans, schedules, and project controls.
• Manage project scope and contractual changes using documented Change Order Requests (COR’s); maintain revision histories and approval records.
• Own all change orders for assigned projects, including pricing, approvals, execution, and impacts to schedule and cost.
• Create and maintain accurate project forecasts, including cost, margin, and schedule, and present updates during regular Project Status Meetings (PSMs).
• Plan, coordinate, document, communicate, and obtain customer approval for Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT) activities.
• Initiate customer invoices in alignment with contractual milestones and track billing progress to support positive cash flow.
• Collaborate with sales, applications and engineering teams to define mechanical scope of work, division of responsibilities, and customer-specific requirements.
• Adapt project management approach based on project size and urgency, applying streamlined controls for reactive service work and structured governance for larger upgrade and retrofit projects.
• Manage multiple concurrent service projects while balancing competing demands, shifting priorities, and evolving customer needs.
• Ensure execution in compliance with ATS quality standards, safety procedures, work instructions, and applicable company policies.

 

OTHER RESPONSIBILITIES

• Work closely with the Operations Director and functional leaders to coordinate personnel for project and field execution.
• Demonstrate strong teamwork and collaboration while providing support to project team members as needed.
• Build strong working relationships with customers and cross‑functional teams to resolve issues and meet deadlines.
• Perform effectively in fast‑paced, deadline‑driven environments while maintaining focus on safety, quality, and customer satisfaction.
• Demonstrate strong initiative, attention to detail, and a continuous improvement mindset using ATS Business Model (ABM) tools such as Daily Visual Management (DVM’s).
• Manage project financial planning, budgeting, and forecasting with accuracy and accountability.
• Com