Systems Operations Manager – Data Platforms & Pipelines

About This Role

Wells Fargo is seeking a leader to oversee enterprise Systems Operations supporting large‑scale data platforms and pipelines.

We are looking for a mid level candidate who would be responsible for ensuring operational excellence, system reliability, and 24x7 global support for business‑critical data services.

There is no Visa sponsorship or Visa transfers for this position.

This is a hybrid position and in the office three days a week.

In This Role, You Will:

Lead and oversee day‑to‑day operations of enterprise systems and infrastructure supporting large‑scale data pipelines and applications

Ensure high availability, performance, and reliability of platforms, meeting established service levels for downstream applications, users, and reporting systems

Enforce Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), including adherence to data protection and data loss prevention standards

Direct incident management, root cause analysis, and post‑incident remediation to continuously improve system stability and operational maturity

Make strategic decisions related to operating systems, application software, and systems management tools to meet business and technology objectives

Manage and mentor a team of mid‑ to senior‑level Systems Operations analysts and engineers

Foster a culture of ownership, accountability, and operational excellence across geographically distributed teams

Partner closely with India‑based support teams to deliver effective 24x7 global coverage

Oversee workforce planning, workload allocation, and performance management across a blended team of full‑time employees and contractors

Manage financial and people resources, including vendor and contractor oversight

Support talent development through coaching, succession planning, and hiring of high‑performing operational talent

Engage with business stakeholders, engineering, architecture, infrastructure, platform teams, and external vendors

Provide clear and transparent communication regarding system health, incidents, risks, and remediation plans

Serve as an escalation point for operational issues impacting business‑critical systems

Drive adoption of Site Reliability Engineering (SRE) principles to improve reliability, scalability, and risk management

Lead automation‑first initiatives to reduce manual effort, improve consistency, and accelerate incident response

Advance observability through effective monitoring, logging, metrics, and alerting to enable faster detection and root cause analysis

Support operational readiness for modernization, migration, and cloud transformation initiatives planned for 2026 and beyond

Develop, interpret, and enforce operational policies, procedures, and standards

Ensure compliance with enterprise security, regulatory, resilience, and risk management requirements

Maintain comprehensive runbooks, operational documentation, and knowledge repositories to support global continuity and consistency

Required Qualifications

5+ years of Systems Engineering and Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education

2+ years of leadership experience

Experience with these key skills: Spark, OCP, DevOps CI/CD

Desired Qualifications

Experience supporting enterprise ETL and data pipeline platforms

Proficient in building, maintaining, and enhancing Spark‑based data pipeline frameworks

Demonstrated leadership operating platforms, pipelines, and self‑service tooling in 24x7 global support models

Strong background in incident management, automation, and operational transformation

Strong knowledge of DevSecOps practices, including secure CI/CD pipelines, automated testing, and integrated security controls

Hands‑on understanding of Kubernetes operations, container orchestration concepts, and cloud‑native deployment patterns

Experience with Scala and big data technologies

Posting End Date: 

10 May 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced