Accounts Receivable Specialist

Join our Finance team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, Revlon and Olive & June. Together, we build innovative and useful products that elevate people's lives everywhere every day. 

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent! 

Position: Accounts Receivable Specialist 

Department: Finance 

Work Location: El Paso, TX, Hybrid (work 3 days onsite) 

Hybrid Schedule: At Helen of Troy, we embrace a flexible hybrid work model designed to support collaboration and productivity. For roles eligible for hybrid work, our standard schedule includes in-office collaboration from Tuesday through Thursday, with the option to work remotely on Mondays and Fridays. Any updates to this model will be communicated in advance. Please note that hybrid eligibility and schedules may vary based on business needs and manager expectations. 

What you will be doing: 

Responsible for all accounts receivable duties that pertain to the collection, cash applications, and research of customer claims. Includes duties and projects assigned for the HOT L.P., OXO International, HydroFlask, Drybar, Osprey and KAZ USA Inc. divisions. Territories include all domestic and Canadian customers, as well as, some throughout the rest of the world.  

• Contacts customers on all past due items such as invoices, claims, billings, etc. Documents all correspondence with customers, whether by phone, e-mail, or fax, related to payment for open items. Identifies, researches, and validates all customer deductions, i.e. claims or short pays, taken on payments. Claims commonly researched are for shortages, pricing discrepancies, promotional allowances, return of resalable merchandise, return of defective merchandise, and various violations. 

• Generates cash batches in the system to facilitate the application of incoming cash receipts. Verifies the accuracy of the payments that have been keyed by the lockbox for all payments. Retrieves any payment remittance information not forwarded by the lockboxes. Researches the individual payments and deductions on each remittance for appropriate coding, value, and accuracy. Processes customer payments received via credit card by submitting confidential information for payment through the banking system 

• Retrieves identifying and validating information on all customer claims. Matches customer debit memos with the incoming claims and then appropriately codes based on the description noted on the claim. Ensures proper follow-up with the Customer Service Department, IT Department, Distribution Centers, Sales Field Personnel, Sales Representatives, Freight Carriers, and customers. Processes valid claims for crediting and pursues invalid deductions for repayment. 

• Provides the customer with documentation to help them verify and validate their open balances with Helen of Troy, in addition to electronic statements that are sent monthly. Provides information such as open aging reports, invoice copies, Bills of Ladings, proofs of delivery, and credit memos. Communicates any exception type issues: old claims, slow paying customers, bankruptcies, repayment concerns, etc. with the Sales Field personnel, which include Sales Representatives, Sales Managers, Sales Directors, and Sales Vice Presidents.